Director, Programs, Transitional Housing

Reporting to the Senior Director, the Director, Programs, Transitional Housing is responsible for the 24/7 operations for Midwood and Williamsburg Safe Havens including overseeing clinical and case management services.  The Director manages clinical and case management staff and oversees subcontractors providing security, medical, psychiatric, and food services. The Director ensures the Midwood and Williamsburg Safe Havens are a safe, attractive housing alternative for street homeless individuals, and expedites client placement into appropriate permanent housing and supportive services.  

The Director is responsible for meeting performance targets, including placement goals and developing strategies to achieve those targets. The Director supports Harm Reduction and Housing First strategies and other best-practice clinical interventions. The Director provides leadership to the program by informing decision making, implementing policies and procedures, and facilitating effective communication. 

The Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed. 

This is an onsite position. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily operations and collaborate with the Assistant Director of Facility Maintenance and Assistant Director of Operations to ensure all aspects of the facility and service delivery run effectively
• Ensure compliance with NYC and NY State regulations including adherence to DHS contract requirements. Collaborate with DHS Street Solutions team to troubleshoot and resolve any compliance challenges
• Supervise Assistant Program Director and ensures effective management of Clinical Coordinators, Harm Reduction Specialists, Housing Specialists, Housing and Reporting Specialists, Case Managers, and Office Manager
• Oversee and promote effective strategies for case management and placement of clients into permanent housing following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Oversee and direct incident management, crisis interventions, risk assessments, and ensure all documentation is submitted to appropriate oversight entities in a timely manner
• Respond and engage with external partners including SHS, community boards, elected officials, and other community members
• Responsible for program outcome measures and performance targets and utilize management tools and data to create systems of accountability to ensure performance measures are achieved
• Collaborate with government agencies, community members, and other stakeholders to establish a shared understanding of street homelessness and develop solution-oriented strategies and responses
• Ensure positive communication and collaboration with partners in transitional and supportive housing, hospitals, and other service providers
• Responsible for managing the program’s budget
• Support professional growth and learning for program staff through regular, structured supervision, team meetings, in-service trainings, modeling, enhancing organizational awareness and ensuring thorough communication with internal and external partners
• Perform other duties as assigned 

MINIMUM QUALIFICATIONS: 

• Master’s degree required. NYS Licensed Masters Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) is strongly preferred
• Minimum 5 years of supervisory experience
• Experience working in 24/7 programs and working with homeless or formerly homeless populations strongly preferred
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; Familiarity with Access-based databases and the ability to learn new programs are required
• Bilingual preferred