Clinical Partnership Manager

BASIC PURPOSE: 
The Partnership Clinical Manager will be dedicated to, and responsible for the clinical oversight and management of a Premium, Enterprise Managed Service Partnership.  The purpose of this position is to ensure client satisfaction and successful placements through the provision of clinical and professional knowledge and support to healthcare professionals, client contacts, internal team members.

The Partnership Clinical Manager will work in close collaboration with the Program Management/ Workforce Solutions operations teams, clinical services, suppliers, and client facilities to ensure that all components of our services are delivered and managed for continuous performance improvement. They will develop and cultivate system-wide relationships with key facility stakeholders, from the Staffing Office to C-Suite, to ensure excellent service delivery and customer satisfaction with services provided. 

ESSENTIAL FUNCTIONS:  

The following functions describe the essential duties of this role. Individuals in this role may not perform all these duties or may perform additional, related duties not listed here.  

• Serve as the clinical leader for our Premium, Enterprise Managed Service clients on service delivery and issues related to MSP operations and management          
• Provides all healthcare professionals (HCP) with clinical and professional support during assignments to facilitate assignment completion and professional retention
• Uses in-depth clinical knowledge, professional judgment, and good business-based decision-making skills to justify HCP terminations within a legal and ethical framework
• Develops remediation plans with HCP / Client Healthcare Facility(HCF) as appropriate to continue/enhance employment
• Follows-up with HCP and facility client on all performance evaluations that do not meet clinical standards or have negative clinical comments  
• Partners with aligned Clinical Manager to ensure documentation is maintained and support process of Regulatory Reporting as necessary
• Refers potential risk management incidents/issues as needed
• Provides recruitment and supply teams with guidance in making initial employment decisions when candidates do not meet the standard criteria for acceptance  
• Provides the in-house employees with ongoing clinical and professional education based on the identified needs of Partnership facilities    
• Participates in professionals’ onsite orientation and onboarding
• Communicate and negotiate with internal and external clients
• Interacts in a professional and knowledgeable manner during conflict resolution with professionals and client to facilitate development of a win-win plan
• Works with Program Management team plan, develop and develop QBR’s and QI initiatives
• Acts as resource to professionals to meet cognitive testing requirements of facility, to include on-line testing and remediation practices
• Weekly On-site visits and meetings with Clinical leaders to Increasing CCH clinical visibility,    expand/grow relationships with Clinical Leaders and client contacts.
• Maintains accurate record keeping, utilizing VMS Technology and CCH systems
• Represent and support the business initiatives of Cross Country internally and externally.
• Provides coverage and support to Interview Service Managers and Clinical Service Managers aligned to client facility
• Always service all internal and external customers in a positive manner
• Other duties as assigned
  Must have the ability to perform the essential functions of the job with or without reasonable accommodation

QUALIFICATIONS/SKILLS:

• Registered Nurse with a strong clinical (3+ years) background and proven leadership experience
• Registered Nurse License – to remain current throughout tenure with CCH•    Previous Quality Improvement experience in a clinical setting.
• Interviewing/Staffing experience preferred
• Computer skills to include advanced Microsoft Office and Excel skills
• Acute care experience
• Telemetry management experience