Associate Suites CLTFC

Position:                  Associate Suites
Department:           Ticket Office – Premium Services / Hospitality Department
Reports to:              Reports to Manager, Premium Services
Status:                     Part-Time (Non-exempt)
 
Position Summary
Associate-Suites play an integral role in delivering exceptional and memorable experiences for our premium guests. As a member of the Premium Services Match Day Staff, you are a key player in fostering and enhancing client relationships by ensuring a seamless and enjoyable experience in our Premium spaces.
 
Primary Responsibilities
•    This position will be responsible for the service and execution of delivering premium level hospitality during the 2024 Charlotte Football Club Season.
•    Assists with the setup, execution, and breakdown with pre- and post- match activations within the Premium areas.
•    Assist in providing a specialized level of customer service to clients and vendors, creating a welcoming atmosphere.
•    Actively monitoring credentialed access in Premium spaces by checking tickets and wristbands.
•    Match Day responsibilities include, but are not limited to, working as Hospitality Leads, Greeters, Food and Beverage Attendants
 
Minimum Qualifications
•    Must be flexible for all Charlotte Football Club home matches for the 2024 Season, including events held on weekends, nights, and holidays.
•    Must be adaptable to a fast-paced work environment.
•    Have a positive and solution-oriented attitude.
•    Maintain a calm and professional demeanor in exclusive and confidential situations.
•    Must be dependable and accountable with report times.
•    Work well in a collaborative, team environment.
•    Must, at all times, display the character and values of the Tepper Sports & Entertainment brand.
 
Work Environment
•    Ability to meet the physical demands of the job which includes lifting (up to 50 lbs.), standing, stooping, and walking for an extended period.
•    Ability to remain standing/walking for up to 8 hours.
•    Ability to climb stairs.
•    Ability to work in an outdoor stadium environment, which may include inclement weather.
•    Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends, and holidays.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.