Account Executive - Premium Sales - CLTFC

Position:                              Account Executive-Premium Sales CLTFC
Department:                      Ticket Sales & Services
Reporting Relationship:    Reports to the Premium Sales Manager
Status:                                Full-Time (Exempt)
Compensation:                  Salary, plus commission

Primary Responsibilities: 

Selling Responsibilities:
•    Sell Luxury Suites
•    Sell Long-term and Single Event Rentals for Charlotte FC and major stadium events
•    Sell Suite Club PSLs for Charlotte FC
•    Prepare compelling sales presentations that highlight the benefits of premium ticket products. Tailor your pitch to address the specific needs and interests of potential clients.
•    Plan to have outside meetings weekly with premium prospects. Use these meetings to build relationships, understand client needs, and demonstrate how your products can meet those needs.
•    Use your CRM system effectively to manage and follow up on personal sales leads. Regularly update contact information, record interactions, and prioritize leads based on their likelihood to purchase.
•    Participate in events and client entertainment activities as assigned. These provide opportunities to network with prospects in a less formal setting and showcase your products.
•    Work closely with your team to maintain inventory integrity and provide excellent customer service. Use your CRM to document every deal and ensure timely responsiveness to inbound leads.
•    Regularly evaluate your sales techniques and seek feedback from your manager and peers. Stay updated on industry trends and competitor offerings to enhance your sales approach.

Service Responsibilities:
•    Provide extreme customer service to all clients, including relationship building, day-to-day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow-up, etc.
•    Work with Premium Service, Ticket Operations, and Ticket Service Representatives to ensure all accounts are active, documented, and up to date on invoicing, contracts, renewals, etc.
•    Assist in determining and implementing enhancement programs for full-season accounts to generate sales and member retention.
•    Ensure proper maintenance of full-season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:
•    Assist in the overall success & meeting goals of the sales area of the Ticket Office
•    Administrative duties including filing, answering phones, and providing support to the Ticketing Department
•    Assist with all functions of the Ticket Office including, but not limited to, ticket sales, group sales, phone calls, written correspondence, special promotions and programs, etc.
•    Other duties as assigned by Department Leadership
•    Fulfill various responsibilities by assisting other departments (as needed)

Required Qualifications:
•    A minimum of 2-3 years of sales experience at the collegiate or professional level
•    Proven track record in developing long-lasting business relationships with clients
•    Must be flexible and available to work evenings and/or weekends, nights, and holidays
•    Ability to learn required business systems 
•    Must pass pre-employment screens

Essential Functions:
•    Excellent organizational skills and attention to detail
•    Strong verbal and written communication skills
•    Works well under pressure while maintaining a positive attitude
•    Must be a team player, reliable, and dependable
•    Ability to make sound decisions and exercise independent judgment and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
•    Must maintain complete confidentiality of privileged, and/or sensitive information
•    Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
•    Must be able to multi-task while managing time successfully

Physical Requirements:
•    Sitting at a desk and computer for long periods
•    Standing for extended periods
•    Must be able to lift 15 pounds at a time

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.