Coordinator - Inside Sales CLTFC

Position:                                  Coordinator - Inside Sales CLTFC
Department:                           Ticket Sales
Reporting Relationship:          Reports to the Manager of Ticket Sales
Status:                                     Full-Time (Exempt)
Compensation:                        Salary, plus commission

Job Summary:
The Coordinator, Inside Sales is responsible for the training and development of our entry level sales representatives. We are in search of a self-driven leader, committed to establishing a sales foundation, leading to bringing in new business revenue through our Inside Sales program. As a selling coordinator, this role is responsible for formulating new customer relationships and strengthening relationships with existing customers.    

Primary Responsibilities:
•    Responsible for the hiring, training, and development of Inside Sales program
•    Responsible for development of strategic sales campaigns to generate revenue through the Inside Sales program
•    Meet or exceed established yearly revenue and ticket goals set for new business (PSLs, Season Tickets, Group Packages, Luxury Suite Rentals, Premium seating)
•    Sustain a team that continually achieves high productivity and maintains a high standard of professionalism.
•    Assist in the development, coordination, and implementation of game day activities.
•    Responsible for the sale of Season Tickets, Single Game Tickets, Group Tickets, Long Term premium experiences and more.
 

Additional Responsibilities:
•    Provide extreme customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
•    Update customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information
•    Represent the Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.
•    Committed to the support of department goals and objectives, such as budgets and sales goals.
•    Provide sales leadership with necessary support/statistical data
•    Other duties as assigned
 

Minimum Qualifications:
•    Bachelor’s degree required
•    Minimum of 2-3 years of successful sales experience in sports, media, and/or direct sales is preferred
•    Strong ability to quickly and effectively establish rapport and build new relationships
•    Must be flexible to work evenings and/or weekends to include Charlotte FC, Carolina Panthers, and Bank of America Stadium events
•    Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity.
•    Must pass pre-employment screenings
•    Willingness to learn, receive coaching and be competitive
•    Highly developed professional attitude, appearance and inter-personal skills
•    A solutions-based, consultative approach to solving problems 
•    Ability to confidently deliver information, analysis and recommendations to senior business leaders (both internally and externally)
•    Strong individual organization, time-management and communication skills
•    Passion for the sports industry, with a strong desire to build a career in sports business
•    Must practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
 

Physical Requirements:
•    Sitting at a desk and computer for long periods of time.
•    Walking throughout the facility, sometimes for an extended period.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.