Premium Sales Account Executive

Position:                            Premium Sales Account Executive

Department:                     Ticket Sales & Services

Reporting Relationship:  Reports to the Premium Sales Manager

Status:                               Full-Time (Exempt)

Compensation:                 Salary plus commission

Primary Responsibilities:

Selling Responsibilities:

• Sell Luxury Suites
• Sell Long Term and Single Event Rentals for Panthers, Charlotte FC and major stadium events
• Sell Membership Clubs
• Sell Suite Club PSLs for Panthers and Charlotte FC
• Additional Selling Responsibilities: 
• PSLs and Season Tickets through outbound sales calls, phone sales
• Silver Club Level PSLs and Season Tickets
• Upgrading current PSL Owners through outbound and service calls
• Single Game Tickets
• Group Tickets
• Represent Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.
• Assist (as needed) in the development, coordination, implementation of game day activities for both Carolina Panthers and Charlotte FC.
• Committed to the support of department goals and objectives, such as budgets and sales goals.
• Provide Premium Sales Manager with necessary support/statistical data

Service Responsibilities:

• Provide a high level of customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
• Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.
• Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.
• Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

• Assist in the overall success & meeting goals of the sales area of the Ticket Office
• Administrative duties including filing, answering phones, and provide support to Ticketing Department
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
• Other duties as assigned by Department Leadership
• Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications

• At least 1 year of ticket sales experience at the collegiate or professional level
• Must be flexible and available to work evenings and/or weekends, nights, and holidays
• Must pass pre-employment screens

Skills for Success 

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Works well under pressure while maintaining a positive attitude
• Must be a team player, reliable, and dependable
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
• Must be able to multi-task while managing time successfully

Physical Requirements

• Sitting at desk and computer for long periods of time
• Standing for extended periods of time
• Must be able to lift 15 pounds at a time

Work Environment

This job operates in a professional office environment, as well as, outside in a stadium facility environment at times which may include inclement weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.