Ticket Sales Account Executive - Panthers

Position:                                Ticket Sales Account Executive

Department:                          Ticket Sales

Reporting Relationship:       Reports to the Ticket Sales Manager

Status:                                    Full-Time (Exempt)

Compensation:                         Salary plus commission

Primary Responsibilities:

• Selling Responsibilities: 
  • PSLs and Season Tickets through outbound sales calls, phone sales, emails, texts, and large account promotions
  • Silver Club Level PSLs and Season Tickets
  • Upgrading current PSL Owners through outbound and service calls
  • Single Game Tickets
  • Group Tickets
• Additional Selling Responsibilities
  • Suite Club Memberships, Single Game Luxury Suites and Corporate Hospitality Packages
  • Long-Term Luxury Suites through outbound sales calls and networking contacts
• Represent the Carolina Panthers in various organizational promotions, charity functions, speaking engagements.
• Assist (as needed) in the development, coordination, implementation of game day activities.
• Committed to the support of department goals and objectives, such as budgets and sales goals.
• Provide Sales Manager with necessary support/statistical data

Service Responsibilities:

• Provide extreme customer service to all clients, including relationship building, day-to-day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
• Work with Premium Service, Ticket Operations, and Ticket Service Representatives to ensure all accounts are active, documented, and up-to-date on invoicing, contracts, renewals, etc.
• Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.
• Ensure proper maintenance of full-season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

• Assist in the overall success & meeting goals of the sales area of the Ticket Office
• Administrative duties including filing, answering phones, and provide support to Ticketing Department
• Assist with all functions of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.
• Other duties as assigned by department leadership
• Fulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications:

• At least one (1) year of ticket sales experience at the collegiate or professional level
• Must be flexible and available to work evenings and/or weekends, nights, and holidays
• Must pass pre-employment screens

Skills for Success:

• Excellent organizational skills and attention to detail
• Strong verbal and written communication skills
• Works well under pressure while maintaining a positive attitude
• Must be a team player, reliable, and dependable
• Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
• Must be able to multi-task while managing time successfully

Physical Requirements:

• Sitting at desk and computer for long periods of time
• Standing for extended periods of time
• Must be able to lift 15 pounds at a time

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The Carolina Panthers are an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.