Venue Sales Manager

Position:                             Venue Sales Manager

Department:                       Stadium Administration

Reporting Relationship:   Reports to the Senior Manager, Venue Programming

Status:                                Full-Time (Exempt)

Position Summary

The Venue Sales Manager will be responsible for the booking of external and internal private events on Bank of America Stadium’s campus, as well as helping oversee the stadium’s calendar. This position will report to the Senior Manager, Venue Programming.

Primary Responsibilities

• Administrate the event calendar and help manage the overall Bank of America Stadium schedule
• Act as the main point of contact for all private event booking inquiries, including but not limited to corporate events, special events, sponsor events, community and non-profit events, birthday parties, and tours
• Create proposals for prospective private events, to include cost estimates and floor plans
• Schedule and execute site visits with prospective private events
• Collaborate with Senior Manager, Venue Programming and legal department on creating and executing private event contracts
• Collect client payments and close out events, in collaboration with Senior Manager, Venue Programming and finance department
• Collect and submit private event invoices for payment, accurately tracking expenses and allocating them to the correct event
• Manage internal space usage, including but not limited to TSE hosted events, internal meetings, production shoots, team practices, entertainment rehearsals, press conferences, and vendor trainings
• Manage relationships with department’s event softwares (Momentus Elite, Social Tables) and local vendors
• Collect and review post-event surveys from private event clients, dispersing feedback to other departments and vendors as needed
• Participate in networking events and calls with the Charlotte Regional Visitors Authority (CRVA), Greater Charlotte Hospitality & Tourism Alliance, Stadium Special Event Group, the International Special Events Society (ILEA), and other organizations as needed
• Attend weekly Event Operations meetings, BEO meetings, vendor meetings, and other meetings as assigned
• Create and disperse weekly event reports for TSE staff and leadership
• Participate in the stadium’s budgeting process
• Special projects as assigned by the Senior Manager, Venue Programming
• Actively participate in executing private, internal and major events as needed
• Additional related duties as assigned

Minimum Qualifications

• Bachelor’s degree in Hospitality Management, Marketing, Sport Management, Sales, or related field
• At least 5 years of full-time private event sales and/or venue programming experience
• Working knowledge of current special event trends
• Demonstrated high-level customer service experience
• Must have a valid driver’s license
• Must pass pre-employment screenings
• Must be able to work flexible, non-traditional hours including nights, weekends, and holidays as needed

Preferred Qualifications

• Experience with Momentus Elite and Social Tables is preferred, but not required
• Certified Meeting Professional (CMP) certification preferred
• Experience in events sales at a high-profile area or stadium if preferred

Skills for Success

• Must possess strong customer service skills
• Strong work ethic and attention to detail
• Strong verbal and written communication skills
• Strong ability to develop and foster relationships with clients, partners, and community members
• Works well within a collaborative, team-driven, and goal-based environment
• Works well under pressure while maintaining a positive attitude
• Must maintain complete confidentiality of privileged, and/or sensitive information
• Ability to prioritize workload to manage time and tasks while ensuring prompt responses and on-time delivery
• Must be a team player, reliable, and dependable

Physical Requirements

• Ability to meet physical demands of the job which include lifting (up to 30 lbs), standing, stooping, and walking for an extended period of time
• Standing for extended periods of time
• Sitting and working at desk on a computer
• Walking through the stadium which may include stairs
• Ability to work in outdoor stadium environments which may include inclement weather

Work Environment

This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. This position works a minimum of 40 hours per week.