Field Service Manager- Eastern Hemisphere

Job Title:             Field Service Manager – Eastern Hemisphere

FLSA Status:       Exempt - Salaried

Reports to:         Technical Director EH  

Location:             EMEA Region (Preferred locations: Algeria, Tunisia, Egypt, Libya, Poland, United Kingdom, Spain)

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Overview:

The Field Service Manager – Eastern Hemisphere will be responsible for leading and managing the regional field service team, ensuring high-quality technical service delivery across Cooper’s full range of reciprocating gas engines, compressors, and related equipment, including Waukesha, Caterpillar, Ariel, and Dresser-Rand products.

This role requires a strong leadership presence, hands-on technical expertise, and a commercial mindset to drive service revenue growth, ensure customer satisfaction, and support the strategic expansion of Cooper’s field service operations in the Eastern Hemisphere.

The Field Service Manager will be expected to travel frequently to customer sites, working closely with sales teams to identify service opportunities, supervise field service activities, and develop a strong, technically skilled team.

Essential Duties and Responsibilities:

Field Service Leadership & Execution

• Provide hands-on leadership for field service activities, including commissioning, start-ups, maintenance, troubleshooting, performance testing, and repairs of gas engines and compressors.
• Ensure the successful execution of service projects, from PO receipt to final completion and reporting.
• Act as the technical escalation point for complex field issues, ensuring rapid problem resolution and customer satisfaction.
• Oversee warranty investigations and corrective actions, ensuring high-quality service standards.

Service Growth & Business Development

•  Develop and execute regional service growth strategies to expand Cooper’s market share in the Eastern Hemisphere.
• Work closely with sales teams to identify, promote, and close field service opportunities.
• Visit customer sites alone or with sales managers to promote Cooper’s service offerings, conduct site assessments, and support proposal development.
• Assist in preparing quotations for service projects, including Scope of Work (SOW), labor, parts, tools, materials, and safety considerations.
• Identify new revenue streams, such as service contracts, parts sales, and training programs.

Operational & Team Management

• Coordinate and optimize field service schedules, ensuring effective resource allocation across the region.
• Manage a team of field service engineers and technicians, providing mentorship, training, and performance development.
• Develop and implement process improvements to enhance efficiency and service profitability.
• Ensure operational excellence in the areas of integrity, compliance, and controllership.
• Implement forward-planning systems to manage personnel, training needs, and team competencies.

Customer Engagement & Technical Support

• Serve as the primary customer interface for technical support, troubleshooting, and service execution.
• Lead efforts to ensure superior customer service, handling escalations and providing expert guidance.
• Assign appropriate service personnel to address customer technical needs and operational issues.
• Establish and maintain long-term relationships with key customers to drive repeat business.

Safety & Compliance

• Implement safety policies and procedures, ensuring strict adherence to industry and site-specific safety regulations.
• Conduct all fieldwork in compliance with Environmental, Health, and Safety (EHS) standards.
• Ensure that all team members receive proper safety training and certifications.

Travel & Customer Engagement

• Commit to approximately 30% to 50% travel within the EH region to engage with customers, Field Services team, and support sales efforts.
• Represent Cooper Machinery Services at trade shows, industry conferences, and networking events to strengthen brand presence and market penetration.

Required Skills and Experience:

• Bachelor’s degree in Engineering, Business, or a related field preferred.
• 10+ years of experience in field service, with at least 5 years in a leadership or management role.
• OEM certifications in reciprocating engines and compressors (Waukesha, CAT, Ariel, Superior, Ajax, etc.) are highly preferred.
• Proven leadership skills, with the ability to manage and mentor a diverse field service team.
• Strong technical expertise in gas compression, reciprocating engines, and rotating equipment.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational and administrative abilities, including documentation and reporting.
• Ability to manage unplanned situations, respond quickly to challenges, and make critical decisions under pressure.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word) and familiarity with CRM tools.
• Valid driver’s license and ability to travel frequently across the Eastern Hemisphere.
• Must be able to attend and pass required industry and site-specific safety training.

Desired Characteristics

• Safety-focused mindset – Commitment to maintaining a safe working environment.
• Service-oriented – Passion for providing high-quality customer support and solutions.
• Business-focused – Understanding of service profitability, efficiency, and cost control.
• Proactive & self-motivated – Ability to take initiative and drive improvements.
• Dependable & accountable – Strong sense of ownership in service execution and quality.
• Strong teamwork skills – Ability to work collaboratively across different departments and teams.
• Results-driven – Commitment to achieving targets and driving service revenue growth.
• Sense of urgency – Ability to work in fast-paced environments and meet critical deadlines.

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.