Desktop Engineer

Job Title:             Desktop Engineer

FLSA Status:       Exempt

Group:                 Regular – Full Time

Department:        Information Technology (IT)

Location:          Hybrid 16250 Port NW Dr, Houston, TX 77041, or 1100 Georgia Ave, Deer Park, TX 77536

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Overview:

As a Desktop Engineer you will be a member of the infrastructure engineering team, supporting the end user computing environment at Cooper. Your primary role will encompass creating, maintaining and deploying corporate devices using cloud native tools, managing and patching endpoints and deploying software as needed. This role will also act as a Tier2/3 resource for the support desk, handling escalated calls.

Essential Duties and Responsibilities:

• Manage all Cooper endpoints, including mobile devices with tooling such as Intune
• Oversee the development and installation of new hardware and software
• Implement and manage all endpoint management tooling for Cooper
• Ensure documentation existing for all imaging and deployment procedures
• Participate in on-call escalations to troubleshoot customer facing issues.
• Automate deployment and monitoring tasks.
• Provide prompt, friendly customer service
• Configure and support desktop and laptop PCs
• Contribute to development of images for desktop, laptop PCs and Apple OS X PCs (laptop and Desktop)
• Create installable packages for all client Operating Systems (Intune)
• Operate and support a variety of PCs and peripheral equipment which include printers, network interface cards, and scanners
• Relocate, assemble, and install equipment
• Troubleshoot problems with PCs, peripheral equipment, network connectivity, and software
• Backup and restore data as needed or scheduled
• Plan, design, and act on environment requirements for laptop and desktop equipment and users
• Interact with customers, peers, management with a positive and professional attitude
• Participate in special projects, as necessary
• Maintain end users’ desktop experience
• Keeping up with latest desktop technologies and develop desktop platform roadmap
• Maintain global hardware standards for desktops and laptops
• Assist with resolving tier-2 and 3 support incidents.
• Document, maintain and improve standard processes in desktop management
• Resolve problems effectively and efficiently to minimize users’ disruptions
• Duties may change; team members may be required to perform other duties as assigned

Required Qualifications:

• High school diploma or equivalent required, bachelor’s degree preferred.
• 7+ years of experience in IT, with at least 3 years in a desktop/endpoint management role. This should include 3+ Years of Desktop Support experience, and experience with UEM/MDM solutions like Intune
• Strong understanding of imaging, application packaging, device deployment and remote support
• Strong knowledge of both on-premises and cloud infrastructure, including servers, storage, networking, and virtualization technologies, with at least 3 years of Azure Cloud infrastructure and services experience
• Strong understanding of IT operations, including monitoring, incident management, and disaster recovery.
• Excellent leadership, communication, and project management skills.

Competencies:

• Microsoft 365: Proficiency in Microsoft 365 administration
• Device Management: Experience with Intune and Autopilot for device management
• Cybersecurity: Familiarity with Microsoft Defender, E5 security suite, and other cybersecurity tools
• Project Management: Demonstrated ability to lead IT system upgrades and optimizations
• Problem-Solving: Exceptional analytical skills with a keen attention to detail
• Communication: Excellent verbal and written communication skills, able to convey technical concepts to non-technical stakeholders
• Time Management: Strong ability to manage and prioritize multiple projects simultaneously
• Collaboration: Ability to work effectively in a team-oriented environment

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.