Service - Senior Field Service Representative

Job Title:             Service Manager- Eastern Hemisphere

Location:               Albera, Egypt, Libia, Poland, Qatar, United Kingdom, Spain

About Cooper Machinery Services:

Cooper Machinery Services (CMS) provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Cooper Machinery Services owns Quorex SàRL and MSI LLC, who are Waukesha, Altronic, HARSCO, FW Murphy, distributors in various territories. Quorex and MSI additionally execute their role as distributors for these brands, including field services.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Role Summary:

The Service Director- Eastern Hemisphere will report to the Technical Director- Eastern Hemisphere and demonstrate leadership to their assigned field services team in ensuring the highest quality of services are rendered to operators of equipment Cooper works on (all brands that Cooper is OEM for, plus Waukesha, Caterpillar, Ariel, Dresser-Rand). You will be responsible for coordinating and supervising all service activities while providing remote or hands-on technical and operational support of Reciprocating gas engine and compression equipment within CMS range of products and other brands if proper experience is available. 

This position will communicate field services goals, programs, and processes for, and also provide support at customer facilities when appropriate for commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing,  troubleshooting and warranty investigation. This position requires regular travel, sometimes of multiple weeks.

Position requires to lead the way, by travelling to customers and end-users, often with relevant sales managers and developing new service opportunities together. You will be expected to develop systems for forward planning and competencies and skills of your team members, and to facilitate the growth of the field services team. Using these tools, to define the requirements for personnel, submitting requisitions and recommended changes to team members as required to reach Cooper’s goals for revenue and profitability.

Responsibilities:

Required Qualifications:

• OEM certifications are welcome (Waukesha, CAT, Ariel, Superior Ajax,…).
• Minimum 10 years of experience in Field Service business.
• Leadership skills.
• Excellent verbal, written communication, and interpersonal skills
• Strong administrative and organizational skills including telephone communication and active listening.
• Ability to respond to unplanned situations and circumstances.
• Proficiency with Microsoft Office including Outlook, Excel, PowerPoint, and Word applications
• Posses a valid driver’s license.
• Must be able to attend and pass required industry and site-specific safety-training.

Competencies:

• Safety focused
• Service-oriented
• Business focused
• A self-starter
• Dependable
• Strong teamwork skills
• Results oriented
• Sense of urgency

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.