Casino Shift Manager $112,000 - $200,000 Annual

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more!

PRIMARY JOB FUNCTIONS  
1.    Monitor game operations to ensure that house rules are followed, that state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
2.    Handle all irregularities and disputes that cannot be handled by floor supervisors. 
3.    Report abnormal or suspicious activity to surveillance and/or security.
4.    Approve all casino staff schedules.
5.    Manage team members, resolve guest issues, and communicate with all levels of management.
6.    Coordinates with departments to ensure total customer satisfaction and operational efficiency. 
7.    Ensures compliance with federal and state gaming regulations. 
8.    Maintains visual presence on casino floor.
9.    Enforces corrective action against individuals caught cheating. 
10.    Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
11.    Evaluate employee performance and prepare written performance evaluations.
12.    Monitor stations and games and move dealers from game to game to ensure adequate staffing.
13.    Establish policies on types of gambling offered, odds, or extension of credit.
14.    Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Education:  High school diploma or G.E.D. Must possess the strong leadership and problem solving skills needed to control the operation of a gaming establishment. 

Licenses: Must obtain and maintain a Key Employee License from the Bureau of Gambling Control.

Work Experience:  Five (5) plus years of prior experience in the casino industry. 

Must possess an ability to work with minimal supervision and make educated ethical decisions as necessary.  Must be able to resolve conflicts and have effective communication skills with all levels of employees and be able to work effectively and collaboratively in a team environment. Must demonstrate an ability to work independently and to prepare detailed professional correspondence, memoranda, policies, procedures and regulations related to the employee’s duties. A general knowledge of the Windows based computer operating systems is also required.