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Engagement Specialist- Library

1700 Keller Springs Rd, Carrollton, TX 75006, USA ● 4220 N Josey Ln, Carrollton, TX 75010, USA Req #362
Tuesday, November 5, 2024

JOB TITLE: Engagement Specialist

DEPARTMENT/DIVISION: Varies

REPORTS TO: Varies

 

SUMMARY: Performs a variety of specialized activities in support of the Library Department, which may include: representing the Library in the community and on City-wide committees; reviewing information for compliance with ordinances or laws, resolving issues, developing and producing reports, maintaining financial records, conducting technical research and processing specialized transactions; monitoring and maintaining Library records; coordinating with vendors. Must be skilled in prioritizing, organizing, and managing multiple simultaneous projects. Responds to inquiries from the public to help obtain the information they are seeking; conducts research to assist in locating related information.

 

ESSENTIAL JOB FUNCTIONS:

  • Serve as a lead to entry level department staff, which includes prioritizing and assigning work; training staff on work methods and procedures; and/or performing other related activities.
  • Schedule and coordinate internal and external public engagement and education sessions to promote the Library's services, working with stakeholders and departmental representatives.
  • Represent the Library with the public and with outside groups, organizations, and vendors; respond to a wide variety of questions, comments, and/or concerns; resolve related inquiries.
  • Develop innovative marketing strategies with other City and department staff, along with team members.
  • Collaborate with other community agencies in planning outreach activities and coordinating programs/events in partnership with the Library.
  • Perform other duties as assigned.

 

POSITION SPECIFIC JOB FUNCTIONS:

Library

  • Manage and monitor Library social media accounts, along with team members.
  • Develops and designs print and digital Library marketing materials in coordination with other Library and City Staff. 
  • Prepare and maintain a variety of records and/or reports related to assigned area, including reports and statistical data that summarize and/or outline Library engagement, use and impact.
  • Provide front desk assistance and guest service to the general public, which includes handling cash, answering telephones, answering general and in-depth reference questions, registering guests for classes and programs, and/or performing other related activities.
  • Review information for compliance with ordinances or laws, conduct technical research and processes specialized transactions.
  • Monitor and maintain Library records, including financial records.
  • Responsible for Library administrative duties, such as coordinating volunteers and vendors.

SUPERVISORY/BUDGET RESPONSIBILITIES:

  • Serve as a lead to entry-level department staff.
  • Lead specialized training of new and existing employees.
  • Supervise volunteers assigned to outreach services.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Self-motivated, responsible, and reliable.
  • Excellent written and verbal communication skills, presentation skills, and conflict resolution abilities.
  • Excellent analytical and problem-solving skills.
  • Knowledge of Library programs, policies, procedures, goals or ability and willingness to quickly learn.
  • Knowledge of effective outreach and engagement programs.
  • Knowledge of research methods and practices.
  • Skilled in prioritizing, organizing, and managing multiple simultaneous projects.
  • Skilled in developing, evaluating, recommending, and implementing appropriate services and programs related to area of assignment.
  • Ability to provide exemplary customer service.
  • Ability to work independently in the absence of supervision.
  • Ability to prepare and maintain detailed and accurate records.
  • Ability to adapt in a constantly changing environment.
  • Ability to participate within a group and be a team player.
  • Ability to collaborate across the organization.
  • Knowledge of basic library principles and practices.
  • Skilled in conducting reference interviews to determine the needs of the patron.
  • Skilled in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures.
  • Skilled in maintaining sensitive and confidential information.

MINIMUM QUALIFICATIONS:

  • High School Diploma or GED equivalency.
  • Four years’ experience in the area of assignment and/or customer service, training, or project management.
  • Certification/licensure may be required depending on area of assignment.

PREFERENCES:

  • Experience in municipal or government services.
  • Fluency in a second language, preferably Spanish or Korean.

 

WORKING CONDITIONS:

 Library:

  • Frequent sitting, talking, seeing, hearing, and manual dexterity.
  • Work is performed in municipal facility environment; may include outdoor community events.
  • Must be able to stoop, bend, walk, and reach and retrieve items from heights up to 7 ft. with the aid of step stools and ladders.
  • Must be able to push, pull or lift up to 50 pounds.
  • Local travel may be required on an as needed basis.
  • Must be able to work a flexible schedule, including evenings and weekends.

CONDITIONS OF EMPLOYMENT:

  • Must pass pre-employment drug test.
  • Must pass criminal history check.
  • Must pass motor vehicle records check.

 

Other details

  • Job Family Specialist, Engagement
  • Job Function Professional
  • Pay Type Hourly
  • Hiring Rate $27.85
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Location on Google Maps
  • 1700 Keller Springs Rd, Carrollton, TX 75006, USA
  • 4220 N Josey Ln, Carrollton, TX 75010, USA