Community Engagement Program Manager

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford.  Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

1. Find work/life balance:  We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a COMMUNITY ENGAGEMENT PROGRAM MANAGER who can help shape our vision and support our mission. Here is what the position will look like.

• Coordinate support and meeting logistics for community engagement staff and broader COA staff engaging in community.
• Ensure the team is equipped with the resources and tools they need to successfully carry out their duties including supplies, volunteers, and translation/accessibility services for events. 
• Ensure COA staff engaging in community are prepared, through trainings, clear communication, and on-site support for events in which they engage. 
• Support team and external partners in processing event sponsorship payments.
• Research and monitor key community leaders, organizations, and groups, to assist team efforts in fostering strong partnerships. 
• Organize meetings, workshops, or focus groups with autonomy, anticipating needs and developing thorough plans independently.
• Develop data collection systems to track and maintain information about participating organizations in the CBO (Community Based Organization) Network.
• Create and maintain information in the CBO Network resource directory including contact information, services/area, and service capacity to ensure accurate information is available to staff to make effective closed-loop referrals.
• Support trainings for CBO partners, coordinating with Learning & Organizational Development team to offer trainings that reflect the learning needs of partner organizations (e.g. Medicaid credentialling 101, Colorado Access reporting, etc.). 
• Support identification and documentation of community resources (CBO partners, institutional partners) within COA Health Neighborhood, including through data management in Salesforce.
• Serve as an internal point of contact for CBO Network partners who need assistance with payments, reporting, or other contract-related needs.
• Coordinate with stakeholders/vendors for monitoring and evaluation activities and collect and analyze outcome metrics with minimal guidance.
• Track progress against the project timeline and goals, ensuring activities are completed as planned. 
• Drive team engagement with tracking systems, monitor compliance with quarterly data tracking expectations.
• Coordinate SDOH data management (tracking, analysis, reporting, etc.), liaising with other departments to support monitoring & evaluation (e.g. BI, Health Outcomes) 
• Monitor the impact of community engagement efforts, gathering feedback and measuring the effectiveness of initiatives. Track and report on CE team metrics. 
• Coordinate HCPF contract deliverable reporting for Community Engagement team.
• Build systems integration to facilitate easier reporting.
• Support team in developing systems for collecting and reporting on metrics from community-based services.
• Conduct regular assessments to identify challenges or areas for improvement and adjust strategies accordingly. 
• Coordinate with Marketing and Communications teams in the maintenance of communication materials, such as flyers, social media posts, newsletters, and press releases, to support CE team events, projects, and initiatives.
• Support COA and team efforts to solicit feedback from diverse members of the community through formal and informal structures
• Proactively identify and address any issues or concerns that arise, whether related to community feedback, team dynamics, or logistics. 
• In partnership, participate in the resolution of conflicts and work toward constructive solutions. 
• Provide regular reports to leadership and organization on project progress, outcomes, and challenges. 
• Document lessons learned and best practices to inform future community engagement projects. 
• Ensure all project-related documentation is organized and accessible for future reference. 

What you will bring:

Education:  Bachelor’s degree. Equivalent combination of experience and/or education may substitute with a preference for seven years progressive relevant work experience.

Experience:  Minimum of three to five years progressive project management experience. Program development and program evaluation experience required. Previous healthcare industry experience preferred.

Knowledge, Skills, and Abilities: Must be able to operate autonomously. Position requires proactivity, with strong ability to anticipate team needs without continual prompting. Must be extremely detail oriented and have excellent organizational skills. Position requires excellent written and verbal communication skills with ability to communicate effectively with executives and management staff.  Demonstrates support for the company’s mission, vision and values.  Requires strong computer skills in a variety of programs, preferably Microsoft Outlook, Word, Excel, and SharePoint with ability to work with a variety of project management tools. 

Requires ability to manage changing priorities.  Must have excellent customer service skills with a high degree of professionalism. May be required to manage multiple priorities and projects with tight deadlines. 

Licenses/Certifications: Project Management Professional (PMP) certification preferred.  A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is $69,300.00 - $85,050.00 annually. Colorado Access has provided a compensation range that represents its good faith estimate of what Colorado Access may pay for the position at the time of posting. Colorado Access may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

• Medical, dental, vision insurance that starts the first day of the month following start date. 
• Supplemental insurance such as critical illness and accidental injury. 
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent). 
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility). 
• Annual bonus program (based on eligibility, requirements and performance).

Where you will work:

This position will be a hybrid model work environment, a blend of ‘In-Office’ and ‘Remote.’ 

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.