Supervisor of Care Management

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford.  Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion.

1. Find work/life balance:  We offer PTO, floating holidays, seven company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
2. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
3. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

We are looking for a Supervisor of Care Management who can help shape our vision and support our mission. Here is what the position will look like.

• Responsible for the direct supervision and leadership of care management or coordinator staff. This will include but is not limited to; maintaining performance & compliance standards, adhering to contract requirements, ensuring policies and procedures are met and conducting QA audits.  
• Serves as the primary resource for staff; maintains and assigns appropriate caseload/workload and prioritizes responsibilities across team. Ensures all deadlines are met, holds regular 1x1s for individual staff and conducts regular team meetings as per department standards.
• Provides coaching and feedback, performance evaluations, managing staff concerns, and disciplinary actions as required.  Tracks, monitors and reports individual and team performance and is responsible for setting clear expectations with staff.
• Reviews all documentation requiring supervisory oversight and signature, including, but not limited to timesheets, leave requests, and expense reports. Is knowledgeable and follows applicable labor laws to manage staff.
• Responsible for collaborating with HR/CM recruiting team to interview and hire staff.  Supports job-shadowing schedules, onboarding training needs and identifies ongoing training elements. Will ensure all required COA and CM training elements are completed.
• Leads communication efforts through ongoing information sharing (individual/group) presentations, staff meetings, written communication and reference materials that support internal knowledge or member information.
• May represent Colorado Access at external meetings as requested by manager.
• Supports required documentation and reporting for individuals, team, program, LOB related to care management.

What you will bring:

Education:  Bachelor’s degree in Business, Healthcare Management, and/or Human or Behavioral Health Science field; or an equivalent combination of education and experience, with relevant equivalent experience is preferred.

Experience: Three years’ experience required in related field. Two years supervisory experience in healthcare environment preferred. 

Knowledge, Skills, and Abilities: Knowledge of healthcare system and strong understanding of Medicare and Colorado Medicaid or payer organizations.  Must have excellent written and verbal communication skills, customer service skills, ability to work independently. Demonstrates support for the company’s mission, vision and values.  Must have strong time management skills, strong interpersonal skills and a strong working knowledge of databases, clinical documentation systems, word processing, and spreadsheet programs.  May be required to manage multiple priorities and projects with tight deadlines.  Position requires flexibility to use complex processes and procedures to facilitate quality outcomes and/or resolutions while working with other team members with varied skills and educational background.

Licenses/Certifications: A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Together we will be: an innovative and collaborative team who supports each other, the employees and vision of the company to reach our goals individually, together and as an organization.

Pay, Perks and Benefits at Colorado Access:

The compensation for this position is $69,300.00 -  $90,600.00 annually. The pay rate/salary is commensurate with experience. 

In addition to being part of a mission driven organization serving our community, as an eligible Colorado Access employee, you’ll receive a generous benefits package, that includes:

• Medical, dental, vision insurance that starts the first day of the month following start date. 
• Supplemental insurance such as critical illness and accidental injury. 
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent). 
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Paid time off
• Retirement plan
• Tuition reimbursement (based on eligibility). 
• Annual bonus program (based on eligibility, requirements and performance).

Where you will work:

This position will be a hybrid model work environment, a blend of ‘In-Office’ and ‘Remote.’ 

We are not able to support out of state employees at this time as we continue to serve our members and community in the metro Denver area and across the beautiful state of Colorado.

Colorado Access is committed to providing equal opportunities to all people regardless of race, color, national origin, age, sex, genetic information, religion, pregnancy, disability, sexual orientation, veteran status or any other status protected by applicable law. We strive to maintain a work environment that is free from unlawful harassment and discrimination.