InTune Systems Engineer II, Support Operations

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.

CardWorks Servicing is seeking a highly motivated and technical Microsoft Intune Engineer to join our IT team. You will play a critical role in securing and managing our mobile devices (phones, tablets), laptops, desktops, and other endpoints by designing, implementing, and maintaining our Microsoft Intune environment.

Key Responsibilities:

• Intune Design and Implementation:
  • Design and implement Microsoft Intune solutions for endpoint management, including:
    • Device enrollment (autopilot, manual, etc.)
    • Configuration policy creation and deployment (security, access control, compliance)
    • Application deployment (Windows apps, mobile apps, line-of-business apps)
  • Develop and maintain documentation for configurations, policies, and procedures.
• Endpoint Security Management:
  • Implement and maintain security baselines and compliance policies using Intune.
  • Manage device encryption (Bitlocker) and conditional access for secure access to organizational resources.
  • Monitor endpoint health and ensure adherence to security best practices.
• Application Lifecycle Management:
  • Package applications for deployment through Intune.
  • Deploy and manage applications across different platforms (Windows, iOS, Android).
  • Collaborate with application owners to streamline the deployment process.
• Configuration Management:
  • Create and manage device configuration profiles to enforce settings and restrictions (Wi-Fi, password policies, etc.) on various endpoints.
• Intune Monitoring and Maintenance:
  • Generate reports to track device health, compliance status, and application usage.
  • Identify and troubleshoot endpoint management issues.
  • Stay informed about new Intune features and updates, ensuring the environment is up-to-date.
  • Continuously refine and improve the Intune environment based on usage data and best practices.
• Collaboration:
  • Collaborate effectively with other IT teams (Security, Help Desk) to ensure seamless integration of Intune with other IT systems.

Qualifications:

• Minimum 2-3 years of experience administering Microsoft Intune in a production environment
• Strong understanding of Microsoft Endpoint Management (MEM) technologies, including Intune and Azure AD
• Experience with mobile device management (MDM) principles and best practices
• Working knowledge of security best practices for endpoint devices
• Experience with scripting languages (PowerShell preferred) for automating Intune tasks
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Ability to prioritize and manage multiple tasks effectively

Required Skills:

• Experience with Microsoft Configuration Manager (SCCM) or other endpoint management tools
• Experience with Azure Active Directory (Azure AD)
• Experience with Cloud Security
• Experience with automation tools for managing Intune (e.g., Configuration Manager cmdlets)
• Strong understanding of cloud technologies (Azure, AWS, other CSP’s)

Salary range: $85,901-$95,446

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. Our benefits offerings include medical, dental, vision, life insurance, 401(k) plan with company match, paid vacation time, sick time, as well as other benefits and programs to meet the needs of our employees. Further details will be shared during the interview or offer process, as appropriate and applicable.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable law which includes (but may not be limited to) a review of factors including the applicant’s personal credit history, drug testing, and employment/personal references.