Installation Coordinator (100% Remote)

Virtual Req #1678
Thursday, March 20, 2025
 

Ready to Make an Impact? 

If you are passionate about helping others, building relationships, and making life better for seniors, we would love to hear from you! Apply today and become part of a team that’s changing lives, one connection at a time.

Who We Are: 

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. 

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. 

For more information about our services please visit clearcaptions.com.  

 

Position Summary:  

As an Installation Coordinator, you will play a crucial role at ClearCaptions by collaborating with external vendors and internal teams to ensure the smooth handling of installation and service tickets. This position demands excellent communication, organizational skills, attention to detail, and problem-solving abilities. 

 

This is a Remote/Work from Home position reporting to the Installation Coordinator Supervisor. 

 

Schedule: Thursday-Monday, 9:00am PST-5:30pm PST. Off Tuesday and Wednesday. 

 

What you will do: 

  • Manage scheduling and assignment of field service work orders in partnership with Field Techs, Business Development Managers and third-party vendors. 
  • Monitor and address at-risk assignments and installer inquiries using service/repair and install dashboards.
  • Manage vendor work assignments post completion, including processing approvals for payment extraction to meet pre-determined service level agreements.
  • Coordinate with Inside Sales Team to align sales volume with scheduling needs and operational processes.
  • Ensure timely and cost-efficient completion of vendor installs to meet monthly quotas.
  • Ensure timely response to internal inquiries. 

 

Qualifications: 

  • Experience with Salesforce.com or similar CRM.
  • Excellent verbal and written communication skills, presentation, and problem-solving skills. 
  • Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.  
  • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
  • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
  • Strong attention to detail. Scheduling experience is a plus.
  • Reliable and predictable attendance.
  • Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) 

 

Physical Demands: 

Employees may experience the following physical demands for extended periods of time:    

  • Sitting, standing and walking (95-100%)    
  • Keyboarding (70-90%)    
  • Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)   

   

Work Environment:  

100% Remote:  Work environment is at home 

 

 

Compensation: 

 

$18.00/hr plus Inside Sales Team bonus. Please see www.clearcaptions.com/careers for an overview of our generous benefits program. 
 
Intrigued to learn more? 
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. 

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.    


Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

ClearCaptions is an Equal Opportunity Employer.

 

CC does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Other details

  • Pay Type Hourly
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