Position Summary:

The Inside Sales (IS) Training and Development Manager collaborates in partnership with Inside Sales leadership in shaping the learning initiatives for the Inside Sales Department. This position plays a key role in the planning and managing Inside Sales learning & development requirements and creation and delivery of learning programs for the employees of ClearCaptions Inside Sales Department.  

This is a Remote/Work from Home position reporting to the Director of Inside Sales

What you will do:

• Identify learning and developmental needs in accordance with the organization’s strategic and operational plans. 
• Propose learning and development programs, drive training initiatives, identify and arrange suitable training solutions. 
• Assist in the development and effective communication of a learning strategy for the department. 
• Create learning resources and training plans for new and existing employees that ensure successful sales performance.  
• Develop course content in collaboration with leadership and subject matter experts. 
• Evaluate existing learning programs and modify them to suit the needs of the business. 
• Contribute to the identification and design of tools to automate and streamline processes within training. 
• Facilitate training sessions/classes for new employees and tenured employees working closely with Supervisors and  Managers.
• Partner with IS leadership and Management to identify training needs to establish and influence sales reps.  
• Monitor and measure the effectiveness of delivered training programs.  
• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.  Continually upgrade talent through timely talent management, development, succession planning and recruitment.

Qualifications:

• Minimum of 5-7 years of experience in training and development management.  
• Must have experience in Adult Learning and track record of facilitating remotely. 
• Minimum two-years technical support experience in a call center, inside sales environment or proven technical ability
• High School diploma or equivalent; continuing education or bachelor’s degree in adult learning
• CPTM (Certified Professional in Training Management), ASTD or other learning and development certifications preferred but not required.
• Experience in developing and implementing corporate experiential learning and development programs.  
• Background in creating programs such as leadership development, mentoring etc. 
• Experience working in a mid-size organization where you led the function from a leadership perspective and performed some of the work whether it was facilitating the training or create training is strongly preferred. 

• Demonstrated proficiency with Learning Management Systems and e-learning development software and platforms. 
• Ability to work in a fast-paced challenging environment with multiple competing deadlines. 
• Ability to identify training needs and assessment. 
• Capacity to listen to, consult with, advise, and provide consultative solutions while collaborating with stakeholders and leadership. 

• Solid written and verbal communication skills. 
• Capacity planning experience is a plus.
• Proficient in MS Office, Salesforce CRM, Ring Central, In Contact and modern communication tools for virtual teams (i.e., MS Teams, Word, PowerPoint & Excel)

• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills.  Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight

Travel.

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:

Employees may experience the following physical demands for extended periods of time:   

• Sitting, standing, and walking (95-100%)    
• Keyboarding (70-90%)    

• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)  

Work Environment:

Remote with Travel:  Work environment is primarily indoors at home, customer or vendor site, or other business meeting venue; exposure to all types of weather and temperature conditions during travel, and exposure to hazardous driving and traffic conditions. Travel (approx. 5%), may include overnight and out of state travel.