Position Summary:  

Are you passionate about data, excited by opportunities for deep-dive analysis, and driven by a curiosity to understand cross-functional business analytics?  Are you looking for an exciting opportunity with a mission-driven organization dedicated to improving lives? ClearCaptions is seeking a talented, results-driven Data Analyst to join our dynamic, insights-focused team. In this role, you will collaborate with key organizational leaders, including the C-suite, to deliver cohesive, rigorous, and insightful reporting tools and in-depth analyses that facilitate data-driven decision making. The ideal candidate will have strong analytical skills, the ability to translate data into meaningful and actionable business recommendations that connect to higher-level business objectives, and a desire to partner with stakeholders to cultivate a culture of data literacy and democratization. Exceptional candidates will be energized by the opportunity to serve as a thought-partner, problem-solver, and bridge between technical and non-technical teams. 

This is a Remote/Work from Home position reporting to the Director of Business Insights. 

What you will do:  

• Work collaboratively with internal teams to solve cross-functional business challenges and provide key insights that drive improvement for both our business and our customers. 

• Translate analyses into actionable, data-backed recommendations and summary of expected results. 

• Analyze operational initiatives to measure their effectiveness and impact on key performance indicators (KPIs) for both the functional department and the overall business. 

• Enable visibility and in-depth understanding of existing performance; recommend optimizations to processes based on a data-driven orientation and analysis of expected results. 

• Develop, refine, and leverage cross-functional dashboards and reports to provide timely data for decision-making as well as regular updates on performance to stakeholders. 

• Collect, integrate, and interpret cross-functional and disparate date sets for holistic insights and recommendations as well as impact on business value. 

• Evaluate the performance of processes to increase customer acquisition, retention, and adoption while ensuring we maintain excellence in customer service, integrity, and efficiency of resources. 

• Adjust and optimize metrics and reporting to develop deeper organizational understanding of year-over-year pacing and progress against goals. 

• Leverage advanced analytics modeling in regression, forecasting, segmentation, or similar for significant and rigorous business and insights.  

• Be a key partner with our internal team members to refine and optimize performance.  

• Support A/B Test design and execution; lead analysis of test data and delivery of actionable results. 

• Maintain a detailed understanding of platforms, data structures and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks. 

• Partner closely with Data Engineering and Data Governance to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities. 

• Generate regular and ad hoc reports for leadership and key stakeholders to support the business. 

• Work to continually optimize internal processes to achieve operational excellence. 

• Maintain data dictionaries, data catalogs, event mapping, and documentation of data sources. 
• Ensure data security and compliance with data privacy regulations. 

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment
• Innate problem solvers who want to grow in a flexible, collaborative culture
• Takes initiative, pushes boundaries, motivated to innovate
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality

Qualifications:  

• Bachelor's degree in a related field (e.g., Business, Economics, Statistics, Analytics) or equivalent experience. 

• 3-5 years in a role with demonstrated analytical background and expertise (e.g., data analysis, business analytics, statistical analysis, forecasting/demand management). 

• Proficiency in data analysis tools and languages such as SQL, DAX, Python, and/or R with advanced skill in Excel. 

• Strong data visualization skills using Power BI and/or Tableau. 

• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. 

• Solid understanding of statistical concepts and data analysis techniques, including evaluation of ROI and attribution. 

• Demonstrated proficiency across a range of technologies related to data visualization, operational platforms, Salesforce data, and analysis of large and complex data sets. 

• Experience analyzing and reporting data to identify issues, trends, or opportunities in a meaningful way to a variety of audiences. 

• Experience collaborating with business unit leaders for requirements gathering and refinement of key business needs and questions. 

• Excellent verbal and written communication skills, presentation, and problem-solving skills. 

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. 

• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team environment built on trust and respect. 

• Demonstrated ability as a self-starter, able to work independently, make sound decisions, and use discretion. 

• Willingness and ability to occasionally work flexible hours as needed. 

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams, SharePoint, Jira, Slack). 

Physical Demands:  

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, tablet and cell phone screen requiring close vision (95-100%)

Work Environment:

100% Remote:  Work environment is at home.