Senior Services - Senior Guest Services - Part Time

GENERAL DESCRIPTION

Under general supervision, to perform a wide range of customer service duties and functions in Guest Services at the Rose Park Senior Center. Provides support to division administrative staff in the operations of Senior Services. 

SUPERVISION EXERCISED

This position exercises no supervision. 

IMPORTANT AND ESSENTIAL DUTIES

Greet citizens on arrival to the Rose Park Senior Center and respond to general inquiries.

Provide administrative support to supervisors and managers.

Support customer services operations by addressing citizen inquiries and providing information of center functions and activities.

Responsible for setup, teardown and cleanup of various special events and programming activities.

Handle incoming and outgoing calls.

Maintain, inspect, and clean equipment and facilities, adhering to all policies and procedures.

Assist with the day-to-day operations of the Rose Park Senior Center.

Operate a vehicle to transport food to various locations as needed.

OTHER JOB RELATED DUTIES

Transport food, as needed, to other sites.

Perform other job related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

General customer service and telephone etiquette. 

Safe driving practices and vehicle operation for transporting food. 

Skill to:

Manage time effectively.

Provide excellent customer service and communicate clearly.

Interact with senior citizens in a professional and courteous way.

Operate a vehicle in all weather conditions.

Ability to:

Work independently.

Demonstrate a positive attitude and initiative.

Use resourcefulness and tact when dealing with upset citizens.

Accommodate changing work priorities.

Verbally communicate with the public and staff effectively and use proper telephone etiquette.

Respond quickly in emergency situations; follow and enforce rules.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying.  Knowledge, skills, and abilities may be obtained through:

Experience:

This is an entry level position, but preference may be given to individuals with previous customer service experience.

Education/Training:

A high school diploma or GED is required. 

License or Certificate:

A valid Texas driver's license is required.

Special Requirements:

Essential duties require the following physical skills and work environment:

Must be at least 18 years of age.

Ability to work flexible hours including mornings, nights, and weekends.

Work environment includes the possibility of working outdoors in extreme heat and cold.

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

___ Sedentary – lifting of no more than 10 pounds

___ Light – lifting no more than 20 pounds; carrying up to 10 pounds

_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds

___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds

___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes:  The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:

N = No

E = Extensive (100 – 70% of the time)

M = Moderate (60 – 30% of the time)

I = Infrequent (20 – 10% of the time)

A = Almost Never (<10% of the time)

Code / Task

_M__ Standing

_M__ Sitting

_M_ Walking

_M_ Lifting

_M_ Carrying

__I_ Pushing/Pulling

_A_ Overhead Work

_I__ Fine Dexterity

_I__ Kneeling

_I__ Crouching

_A_ Crawling

_M_ Bending

_M_ Twisting

_A_ Climbing

_E_ Balancing

_E_ Vision

_E_ Hearing

_M_ Talking

___ Other:  _____________________