Collections Specialist

 The A/R Collection Analysts are primarily responsible for working with an assigned portfolio of business-to-business accounts in an effort to obtain the lowest possible DSO while retaining the customers' business.

Responsibilities:

• Serve as the primary point of contact for assigned business-to-business accounts, conducting audits and reconciliations to resolve account issues.
• Release orders on credit hold, ensuring timely processing and fulfillment.
• Provide support to Credit Managers and/or other Analysts in their absence or as needed.
• Complete credit references for specific customers within the portfolio.
• Foster relationships with customers, sales teams, and internal operations, ensuring prompt resolution of issues in a professional manner.
• Process and review account adjustments, small balance write-offs, and credit memos for assigned customer accounts.
• Resolve discrepancies arising from short payments, product returns, pricing, or co-op, with minimal supervision.
• Maintain and update accurate customer account records, including detailed notes.
• Meet departmental goals and metrics within the assigned portfolio.
• Perform other duties as required to support the overall functioning of the credit and collections department.
• Support and uphold the Visual Comfort & Co. Company Values.
• Demonstrate commitment, dependability, punctuality, and adherence to the agreed-upon schedule.

Requirements: 

• Associate's degree or equivalent from a college or university accredited by the US Department of Education, with specialization in Accounting, Finance, or Business.
• Minimum of two years of full-time experience in Collections, specifically in a business-to-business context.
• Proficiency in reading, writing, and speaking English.
• Strong proficiency with MS Word, MS Excel, and MS Outlook.
• Ability to reconcile accounts, resolve discrepancies, and manage short payments.
• Excellent understanding of the Collections and Account Reconciliation processes.
• Strong customer service and communication skills.
• Strong organizational and time management skills, with the ability to work independently.
• Strong analytical skills.
• Proven ability to set priorities and work within deadlines.
• Versatility, flexibility, and a willingness to work in a fast-paced, multi-task environment.
• Ability to work collaboratively in a team atmosphere, fostering positive work relationships.

What Visual Comfort & Co. Offers:

• Competitive Compensation Package

•  Company provided Life Insurance and Short-Term Disability.
•  401(k) Employer Match.
• Paid Time Off Programs
• Comprehensive Benefits Package.
• Team Member discounts on Visual Comfort Products.

Compensation Range: begins at $24/hour

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