Commercial Lines Technician

Location: Van Wert, OH

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work. 

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

As a Commercial Lines Technician team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.

How You’ll Make an Impact

• Effectively present information and respond to questions to groups or individuals while providing outstanding hospitality 
• Learns and maintains a demonstrated understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.
• Develops, demonstrates, and applies knowledge of the Commercial Lines policy system as well as other related and supporting systems. Utilizes the policy system and other related supporting systems to make sound decisions.  
• Independently screens, quotes and processes new submissions, issues, renewals, and endorsements for policies.
• Coordinates documentation for underwriting files.
• Communicates and coordinates any necessary follow up with Underwriters.
• Trains underwriters, agents, marketing representatives, and other stakeholders on Commercial Lines system
• Works pro-actively with underwriter(s) in support of our new and renewal client base (both PL and CL?)
• Conducts workshops for the Commercial Lines department, marketing, agents, underwriters, and other customers
• Creates and maintains strong relationships through collaboration with agents, Underwriters, Marketing and other stakeholders
• Works with Commercial Lines Underwriting team to collect information, perform data entry, analyze risk factors and more to meet policy needs
• Researches and responds to customer needs
• Responsible for providing the highest level of accuracy and support to the underwriter(s) throughout the new business lifecycle and ongoing renewal account maintenance.
• Performs initial review, triage and processing of small new business and renewal submissions.
• Performs specialized rating functions as they relate to assigned product line
• Responds to verbal or written inquiries via underwriters by agents within the department customer service standards.
• Performs the initial renewal review within department authority and makes recommendations when sending to the underwriter.
• Orders reports as requested by underwriters, completes general duties and reviews various reports within department authority
• Analyzes rating sequence to determine premium is being calculated correctly.
• Reviews endorsements to ensure compliance with our underwriting guidelines.
• Assists with testing initiatives
• Performs department audits
• Uses Commercial lines knowledge to train others

What You’ll Bring

• 1 year experience in customer service
• Demonstrate strong verbal and written communication skills when working with agents and internal customers, including Marketing and Underwriting
• Adaptable to change
• Demonstrate strong time management skills to effectively prioritize multiple tasks to meet required deadlines
• Average data entry skills with a high degree of accuracy
• Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
• Strong analytical, comprehension and mathematical skills
• Conflict resolution and strong problem solving skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Prioritize multiple tasks to meet required deadlines and work independently
• Exercise initiative and judgment while researching and responding to customer inquiries
• Build rapport with each customer, both internal and external, by actively listening and assertively responding to their needs with a proactive mindset
• Strong interpersonal skills with a collaborative style
• Develops and maintains effective written and verbal communication skills for inter-office communication as well as with the external agency force.
• Exercise confidence, initiative and judgement while researching and responding to customer inquiries
• Maintains a thorough knowledge of ISO and underwriting rules, rating and coverage forms. Possesses an in-depth knowledge of department workflow and procedures.
• Ability to understand Central Insurance’s policies and processes

Preferred

• Property & Casualty Insurance License
• Insurance related designation