Liability Claims Manager

Location: Hybrid Work Model – Alpharetta, GA

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

As a Liability Claims Manager, you will play a crucial role in ensuring high quality claim handling for all liability claims, coaching team members on technical claims excellence, and partnering with key stakeholders. We are looking for a service-oriented professional who not only brings a strong background in the insurance industry but also possesses effective leadership skills to inspire and manage a dedicated team. Your expertise will help drive optimal claims outcomes and enhance our competitive edge in the market. If you are a results-driven leader ready to contribute to the success of a well-established insurance company, we encourage you to apply and be a key player in shaping the future of our Liability Claims success. 

How You’ll Make an Impact

• Proactively perpetuates the culture, embraces our core values, welcomes diverse perspectives to foster innovation, and works appropriately across departments and across offices to accomplish the corporate objectives and priorities
• Manages workflow and resources appropriately--staffing, workloads, and performance management when needed
• Communicates strategy, priorities, and expectations and does so often to ensure the team is aligned in the claims mission and understands their relationship with the wider organization
• Executes on strategy for claims Mission of Hospitality, Outcomes and Efficiency at Team and individual level
• Develops and trains team on claim handling excellence
• Develops and maintains excellent rapport with the team, internal stakeholders and agency force
• Collaborates with peers and Claims leadership on Claims strategy and continuous improvement efforts
• Monitors claims reserves and payments on claims in unit
• Reviews files for coaching and direction on technical excellence in claims
• Ensures team is managing assigned volume of liability claims with hospitality, optimal claim outcomes, and efficiency through the life of the claim
• Ensures team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Leads team to develop and follow strategic action plans throughout the life of the file
• Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Ensures team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Instructs team to conduct thorough and timely claim investigations including utilization of ISO
• Leads team to implement proper recognition, investigation, referral and communication regarding subrogation
• Ensures team is setting accurate initial reserves in a timely manner and is continually reviewing accuracy in the context of ultimate probable exposure
• Ensures team is managing files through swift resolution of exposures that warrant settlement
• Instructs team to detect and mitigate fraud when investigating claims
• Leads team to make sure team is implementing appropriate consideration of file expenses and approved suppliers are used
• Ensures paid losses are managed appropriately; adjuster is paying what is fair and owed and is settling claims at the optimal time in the life of the file
• Ensures team is monitoring and collaborating with defense counsel on litigation strategy and development through the litigation process
• Leads team development with subject matter expertise training and onboarding.
• Ensures team is assisting in team development with subject matter expertise learning, and onboarding assistance
• Completes performance appraisals and participates in salary recommendations
• Assists in selection of new employees
• Handles special projects and initiatives as assigned
• Evaluates performance of the team and individuals of the team; hold team accountable and obtains results.
• Coach and develop adjuster performance on alternative dispute resolution, litigation strategy and effective collaboration with defense counsel to lead and develop activity through the litigation process.

What You’ll Bring

• Bachelor’s degree and 6 years claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claims
• Or 8 years of claims experience with demonstrated expertise in investigating, evaluating, negotiating, and settling of claims
• Travel required as needed
• Ability to train, develop, motivate, and evaluate the performance of employees
• Strong leadership skills and ability to analyze information and make effective decisions
• Ability to lead by example through coaching, integrity, positive attitude; exhibiting initiative in daily work and efforts in professional development activities (exemplifying our core values)
• Effectively communicate in collaborative manner both verbally and in writing
• Skilled in change management
• Possess a positive, professional, cooperative, and quality-conscious service attitude
• Manage and understand external vendor resources
• Ability to lead through complex coverage analysis and resolution strategies
• Proficient in Microsoft Suite
• Possesses analytical and problem-solving skills
• Possess an innovative and continuous improvement mindset
• Ability to work under pressure, deal with interpersonal conflict, and handle a heavy workload
• Ability to professionally interact with our customers
• Ability to understand Central Insurance’s policies and processes
• Ensures the team is complying with state regulatory/statutory requirements, corporate privacy and other claim policy requirements
• Ensures statutory and legal compliance

Preferred Qualifications

• CPCU, SCLA or AIC designations
• Prior managerial experience, preferably in a claims setting
• Demonstrated leadership capabilities