IT Infrastructure Director

Hybrid Work Model- Van Wert or Dublin, OH

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do! 

As the IT Infrastructure Director, you will lead a team responsible for the ongoing maintenance of our Desktop/Server/Networking environment as well developing strategies and new solutions to deliver a world-class IT infrastructure.

How You Will Make an Impact

Data Center & Operations

• Responsible for the strategy and day-to-day operation of our on-premises & cloud technology infrastructure which includes enterprise storage & compute, networking, telephony, and enterprise software solutions including O365.
• Responsible for our Disaster Recovery program, ensuring that we meet our RPO and RTO objectives; this includes at minimum annual testing of the solution.
• Responsible for execution of our patch management program, working closely with IT Security & Compliance, to ensure risk is mitigated
• Ensures all hardware and software are appropriately upgraded, supported, and in compliance with licensing
• Responsible for release management, ultimately enabling our engineering teams to bring solutions to market securely, efficiently, and confidently.
• Champions automation throughout infrastructure to achieve maximum efficiency and minimize manual intervention
• Ensures all systems are appropriately monitored and that incidents are addressed in a timely manner; champions system metrics that reduce incident frequency and duration
• Ensures that IT Infrastructure can scale on demand to meet the needs of product and engineering.

Services

• Responsible for our tier 1 Help Desk and the service experience of our policyholders, agents, and internal stakeholders.
• Responsible for the acquisition, deployment, and maintenance of all desktop, audio/visual, and print/copy equipment used throughout our offices. 

Management & Leadership

• Ownership of the IT Infrastructure budget; develops strategies to effectively manage expense and maximize our returns on investments.
• Effectively develops and manages vendor relationships to achieve optimal outcomes
• Design, deploy, and report out on metrics that effectively measure HW & SW deployment efficiency, services & equipment experience, systems reliability, and cost to serve to drive continuous improvement of the IT infrastructure team.
• Champions modern IT infrastructure practices and coaches the team to drive continuous improvement
• Develop staffing models and lead a team of professionals that execute on your strategy for IT infrastructure 

What You Will Bring

• Master’s degree in Computer Science and 6 years of related experience including 2 years management experience
  • Or Bachelor’s degree in Computer Science and 8 years related experience including 2 years management experience
  • Or 10 years related experience including 2 years of management experience
• Mastery of computer science, infrastructure, and release management concepts
• Strong communication skills in explaining and championing IT infrastructure concepts
• Demonstrated leadership and cross-functional agility