Office Services Support Representative

Location: Van Wert, Ohio 

We are a team of employees who are passionate to deliver best in class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self.  We believe that who you are is just as important as what you do!

The Office Services Support Representative is a dynamic, fast-paced position that serves the entire organization. Key responsibilities include coordinating and executing meetings of various group sizes and managing all company mail and print requests. 

How You’ll Make an Impact

• Provides customer service to all internal and external partners
• Processes incoming and outgoing mail and parcels
• Manages setup duties and troubleshoots the inserter machine
• Completes all Inserter duties
• Manages Mainframe Printers
• Scans documents into the imaging system
• Keys index values for imaged documents
• Picks up and deliver material to post office, bank, and internal departments
• Distributes forms and supplies
• Owns and executes special print requests
• Handles meeting planning
• Performs receptionist duties on an as needed basis
• Trains less experienced staff on Office Services tasks
• Maintains Job Breakdown Guides
• Handles various administrative duties

What You’ll Bring

• Ability to lift and move boxes up to 50 lbs.
• Stamina to be on your feet up to 50% of assigned shift
• Valid driver license required

• Ability to professionally interact with our customers
• Detail oriented with the ability to follow procedures and retain instructions
• Possess a positive, professional, cooperative, and quality-conscious service attitude
• Ability to work under pressure, deal with interpersonal conflict, and handle assigned workload
• Ability to comprehend and communicate effectively and professionally using proper grammar both orally and in writing
• Strong analytical and comprehension skills
• Skilled in data entry
• Possesses effective verbal and written communication skills
• Ability to understand Central Insurance’s policies and processes
• Strong problem solving skills
• Commitment to conflict resolution

Preferred Qualifications:

• Previous customer service experience
• Previous experience working with machines
• Postal knowledge