Director Strategic Solutions

Innovis® works with both financial institutions and consumers. We help our customers solve problems surrounding identity verification, authentication, accounts receivable, credit risk, and fraud prevention. We assist consumers with understanding and managing their Innovis credit report.

As an Innovis employee, you’ll be part of a knowledgeable, tight-knit team that emphasizes understanding our customers and consumers challenges and providing the right solutions to solve them. We value team collaboration and open communication, and are there to support and challenge one another.

If you are looking to join an organization where your voice will be heard and your work will have a positive impact, then Innovis may be the right fit for you.

www.innovis.com

About the Role:

The Director of Strategic Solutions is responsible for establishing and aggressively growing sales.  It is the Director’s goal to launch and/or expand Innovis’ presence, volumes, financial growth and energy within assigned account(s).

Remote positions available throughout the US with hybrid options in the Philadelphia, PA and Columbus, OH market

What You’ll Do:

• Acquire a working understanding of our services to be able to relate them to our customer's needs.
• Establish goals and marketing plan for assigned account(s)
• Work marketing plan & develop new business

• Prioritize, prepare, execute & follow-up to grow our business
• Establish and maintain positive business and customer relationships, act as a trusted business partner & problem solver.
• Learn all you can about your customer(s) and the goals of their organization. How can we help them achieve those goals?  Explore their process to identify opportunities and match those with our various product and technology solutions.
• Consistently seek to meet new contacts, new departments.
• Prepare for success with pre-call plan for calls / meetings, both internal and external, and ask for feedback prior to executing.
• Follow-up quickly on customer’s requests and needs.
• Continually evaluate progress & assess priorities to make sure you’re always working on the right things to help us achieve our goals.
• Utilize sales resources as appropriate (ex: Confluence, LinkedIn, Salesforce).
• Support existing customers/business
• Work with internal support resources (Site Reps, Innovis Support, InfoSec, etc.) to give our customers the best possible service.
• Provide training to customers, continue to keep them abreast of enhancements and changes to our products and technology; ensure they understand how these will directly benefit them.
• Closely monitor customer volume by reviewing MTD & YTD reports, seek to understand fluctuations and share observations with your customers and manager.
• Bring customer related problems or issues to the attention of management team.
• Work in the spirit of open communication
• Communicate often and with everyone, it influences thinking, helps you learn, keeps others informed, and shows how much you care.
• Participate in all necessary conference calls and sales meetings, share successes, failures and ideas.
• Keep up on industry news and competition; share observations.
• Include Managers in decision making.
• Avoid isolation.
• Use Salesforce
• Follow all policies & procedures, rules & regulations, including Travel & Business Expense Reimbursement as outlined in Employee Handbook.
• Keep up-to-date with company & industry trainings.

• Represent Innovis in a positive way at all times.  Exemplify a good working attitude and be supportive of Innovis’ Philosophies, plans and management decisions.  Be willing to adapt to changes in economic conditions, staff fluctuations, and customer expectations. 
• Other duties as assigned.

What You’ll Need:

• High school diploma or equivalent required.
• 5+ years of B2B selling, preferably in financial services at the SVP to C level. 
• 3+ years of experience in Risk, Fraud, Identity, Authentication, Credit, and/or Collections. Credit Card experience a plus.
• Strong network of ­financial institution contacts, preferably for the account(s) assigned to you.
• Excellent verbal and written communication skills.
• Strong initiative, ability to organize, and be self-disciplined & motivated.
• Present to the public in a professional demeanor.
• Familiarity with GLBA, FCRA, FCPA, CAN-SPAM, UDAAP, FDCPA and how they impact our customers and industry.
• Familiarity with Salesforce, Microsoft Office and Prezi helpful.
• Must be available during normal working hours (8:00 am - 5:00 pm), in addition, to be available to attend after hours functions and travel/work extra hours if customer need/work load requires.
• Reliable transportation and be willing/able to travel to multiple locations throughout the US for face-to-face meetings depending on pandemic and as allowed by clients.

Benefits We Offer:

Innovis offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

Innovis is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

This posting will remain open until filled.