001940 - Computer Operator

Founded in 1948, CBC Companies is a privately-held company headquartered in Columbus, Ohio, with operating entities including: AmRent, Byte Software, Factual Data, DataVerify, DataVerify Flood Services, Ibbie, Innovis, and Select Business Services. CBC’s portfolio of companies includes data repositories spanning the mortgage and credit markets in addition to hundreds of proprietary integrations across the broader credit ecosystem.

At CBC we are guided by our mission to serve our customers by providing them with products and services that ultimately empower economic opportunity for Americans. Using innovative technology and driven by integrity and a culture of compliance, CBC Companies delivers high quality products and services to help our customers manage risk. 

TITLE:                         Computer Operator

REPORTS TO:            Data Center Operations Manager

STATUS:                     Hourly

LOCATION:                Columbus, OH

SCHEDULE:                8-week rotating shifts: first 8 weeks Monday, Tuesday, Wednesday, and every other Thursday, 8:00 AM – 8:00 PM.

Next 8 weeks Friday, Saturday, Sunday and every other Thursday, 8:00 AM – 8:00 PM                         

JOB SUMMARY: The Computer Operator monitors Production Systems and facilitates the quick resolution of any issues that arise. 

JOB RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:

• Monitor Production Systems, facilitating quick resolution to any alert that occurs
• Monitor incoming emails (both system generated and customer originated)
• Facilitate conference bridge calls of technical resources when there are issues
• Interface/communicate with technical staff both in person and via phone
• Answer external and internal phone calls, assisting the individual in a helpful and professional manner
• Perform system check-outs as outlined 
• Perform facility walks looking for any unexpected issues
• Maintain department documentation and update when needed
• Work with developers and QA in the deployment of customer and internal applications
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required
• 2-3 years of experience in Computer Operations NOC, technical help desk, or other IT areas
• Demonstrated aptitude for quickly learning new processes/programs and utilizing resources

• Detail-oriented and displays logical thought process
• Ability to lift 20lb packages

REMOTE WORK REQUIRMENTS:

• Stable, high-speed internet connection

• Experience with teleconferencing

• Access to a quiet workspace
• Smartphone/mobile device

PHYSICAL DEMANDS: While performing the responsibilities of the job, the person in this position will be required to frequently communicate information so others will understand. The person in this position must be able to remain in a stationary position at least 50% of the time and must be able to lift up to 15 pounds at times. The person in this position may need to occasionally move about the inside of an office. The person in this position may need to position self to maintain files in a cabinet and place computers under a desk or in a cabinet. This position requires ability to constantly observe typewritten text on a computer screen. The person in this role is required to operate a laptop and use a telephone regularly. The person in this position may be required to travel throughout the USA by automobile or airplane which may require overnight lodging.

WORK ENVIRONMENT: While performing the duties of this job, the person in this role may be in a stationary position in an office setting and may be exposed to quiet to moderate noise level.

OTHER DUTIES: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.  This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This job description is subject to change at any time.

CBC Companies is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities.  Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

Benefits We Offer:

CBC Companies offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

CBC Companies is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

This posting will remain open until filled.