Senior Deposit Operations Specialist

GENERAL SUMMARY

Under some supervision and following established policies and procedures, provides senior level back-office internal and external support for performing regulatory-related functions, including government reporting, multi-state dormant/escheat, ACH processing and IRA deposit account processing in accordance with governing regulations and laws. 

ESSENTIAL FUNCTIONS

• Process and provide oversight for ACH exceptions, stop payment requests, unauthorized transaction claims and ACH origination research. Coordinate remediation with branches, departments, and external banks, as needed. 
• Responsible for compliance with state dormant and escheat regulatory functions for deposit accounts, deposit and lending bank checks and safe deposit boxes. 
• Process Reg O system maintenance and account reviews, update and validate system records, and provide applicable notice of overdraft status. 
• Responsible for performing annual W-8 and W-9 certifications, B-Notice and C-Notice processing and  W-8 BEN-E reviews for compliance with IRS regulations, including form and/or response reviews, and follow up with branches and departments for corrections and form completion integrity.
• Review deposit reports for IRS regulatory reporting accuracy, coordinate corrective action with branches and process required system updates.
• Responsible for IRA branch regulatory support, central IRA transaction and new account integrity reviews, and general regulatory and processing guidance for branches.  
• Review and process daily deposit service request workflow and privacy opt out requests.  
• Serve as a contact point for branches needing operational assistance and guidance related to assigned unit responsibilities.
• Responsible for writing, revising, and maintaining updated desktop procedures and providing guidance and support for published procedures related to department functions.
• Coordinate updating, printing and distribution of Authorized Signature Book.
• Assist with ordering and maintaining supplies on behalf of Operations Administration.

QUALIFICATIONS

• Education:    Associate’s degree preferred or equivalent banking experience in a related field 
  required. 
• Experience:  Minimum of 4 or more years of experience in branch or back-office operations / banking operations.  
• Skills/Ability: PC literate. Ability to organize and prioritize work and meet deadlines. Strong analytical, critical thinking and independent problem-solving skills. Good oral, written and interpersonal communication skills. Demonstrated knowledge of state and federal regulations pertaining to the position, including Reg E, NACHA rules, State Unclaimed Property laws, FATCA, and Right to Financial Privacy.  Bilingual English/Mandarin or Cantonese a plus.  

OTHER DETAILS

$25.00 – $33.65 / hour
Pay determined based on job-related knowledge, skills, experience, and location.