Deposit Operations Specialist
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
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GENERAL SUMMARY
Under some supervision and following established policies and department procedures, performs system maintenance for branches, provides back-office support associated with system related issues, upgrades or changes and troubleshoots problems and/or escalates as necessary.
ESSENTIAL FUNCTIONS
- Reviews daily SRM and GSR system and processes deposit account system maintenance requested by branches.
- Processes customer Privacy Opt-Out notices and posts applicable changes to customer account system records.
- Reviews new accounts and maintenance reports for IRS regulatory reporting input accuracy, coordinates corrections with branches and processes required system updates.
- Assists with daily ACH exception item processing, ACH stop payment requests and unauthorized ACH transaction claims.
- Processes dormant account updates and assists with annual escheat mailings and entry in escheat system.
- Performs annual W-8, B-Notice and C-notice mailings, processing, and updates customer account system records.
- Performs miscellaneous deposit system maintenance as scheduled or assigned.
- Coordinates updating, printing, and distributing of annual Authorized Signature Book.
- Assists with ordering and maintaining supplies on behalf of Deposit Operations
QUALIFICATIONS
Education:
- High School Degree. Some College with business classes preferred but not mandatory.
Experience:
- Minimum of 2 more years of experience in a branch or back-office operations / banking operations.
Skills/Ability:
- Proficient in deposit systems, PC literate with typing proficiency. Detail oriented,
good math skills, strong communication skills, and ability to function in a team
environment. Ability to work with minimal supervision. Bilingual English/Mandarin or Cantonese) a plus.
OTHER DETAILS
$20.77 – $23.08 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
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Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.