Senior Deposit Operations Specialist

GENERAL SUMMARY

Performs work in a centralized operations environment, with limited supervision and following established policies and department procedures. Provides back-office support associated with check signature verifications, returned deposited items, change of address requests, bank by mail deposits, non-posted items, collections, returned mail, remote deposit capture, mobile deposit processing, including the following functional duties:

ESSENTIAL FUNCTIONS

• Assists supervisor and/or manager in providing guidance to the Transaction Processing unit.
• Reviews daily inclearing items, large dollar, and two signature required items (checks/debits) to insure proper signature, date, endorsements, etc.
• Prepares possible returns list for those items that do not meet the standard pay file guidelines.
• Maintains customers’ change of address.
• Processes Returned Deposited Items.
• Validates accounts for Incoming EARNs notifications against accounts. 
• Reviews Consumer and Business Mobile Deposit and Remote Deposit Capture.  
• Processes incoming and outgoing foreign and Canadian collections.
• Processes pouch activity for the Hong Kong Branch or Representative Office.
• Assists with researching and responding to check related inquiries from branches, departments, and management. 
• Processes and/or communicates to FIS branch/department decisions for Nonpost Exception Items, Stop Payment Suspect items, and NSF/Overdraft processing. 
• Processes check adjustments.
• Processes VOD requests and other related functions.
• Processes and distributes Returned and Hold Mail.
• Balances end-of-day transactions. 

QUALIFICATIONS

• Education:    College degree preferred but not mandatory.  Continuing education, including courses and seminars pertaining to check clearing processes and banking regulations preferred. 
• Experience: Three or more years of back-office deposit operations or similar experience in a financial services environment where balancing and reconciliation activity is key.  
• Skills/Ability: Excellent organizational, analytical, problem solving and time management skills. Ability to recognize irregular or suspicious transactions when reviewing items for processing. Good math skills. Ability to work under pressure and demonstrate customer service skills.  Ability to communicate effectively verbally and in writing. General knowledge of various computer software applications, including Word, Excel, and basic MS office. PC literate and 10-key by touch.  Ability to work variable hours or overtime, which may be adjusted as required depending on business needs.  

OTHER DETAILS

$24.04 – $30.00 / hour
Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). 

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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