GENERAL SUMMARY

While working under supervision and adhering to established policies and procedures, the Deposit Fraud Specialist is responsible for conducting investigations into losses and/or suspected fraud, as well as limiting fraud losses and risk for the retail deposit network. 

ESSENTIAL FUNCTIONS

1. Conduct research, analysis, and investigations of fraud efforts and losses, including any potential criminal behavior.
2. Assist in the investigation of facts relating to claims of fraudulent activity that may result in a loss.
3. Investigate probable fraud in wire transfer transactions; conduct research and obtain wire validations.
4. Analyzes potential check and deposit fraud, debit card, and checking irregularities, including returned deposited items, wire and ACH activity, check kiting, new account fraud activity, Zelle and online transfer fraud, and any other suspicious activities.
5. Monitor customer transactions for unauthorized transactions and fraudulent activities such as account takeover, identity theft, kiting, check fraud, and other risks.
6. Communicate with branch and other department staff to ascertain facts and gather statements and necessary paperwork.
7. Determine the type of governing financial code that applies to the fraud or potential fraud being investigation.
8. Write and send written correspondence and paperwork, such as breach of warranty and payment requests, as well as hold harmless and indemnity agreements.
9. Collaborate with other financial institutions, companies, individuals, or local, state, and federal law enforcement to address incidences of fraud or fraud and limit losses.
10. Maintain investigative notes, compile investigative summaries, and keep an investigation tracking and reporting record.
11. Keeping the confidentiality of any collected information, resolving customers' problems, and maintaining fraud analysis models to enhance the effectiveness and efficiency of company systems. 
12. Provide recommendations for anti-fraud processes and new software tools to improve fraud detection and prevention.

QUALIFICATIONS

• Education:  

Associate degree preferred or equivalent banking experience in a related field required.

• Experience:

A minimum of 4-6 years of experience detecting and minimizing fraud losses at a financial institution. Knowledge of the Uniform Commercial Code (UCC) and other state and federal financial fraud regulations.

• Skills/Ability:

PC proficient with strong analytical skills. Ability to communicate effectively and professionally. Excellent organizational skills and ability to prioritize multiple assignments and to meet required timelines.

 OTHER DETAILS

$27.16 - $30.77 / hour

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k). 

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.