Focus Case Manager

ROLE AND RESPONSIBILITIES
The Children’s Focus Case Manager will assist families with linkages to program services,
treatment, and community support in an effort to prevent and manage crisis situations while
maintaining a focus on consumers achieving self-sufficiency despite their diagnosis and/or life
challenges. All work is performed in accordance with City, State and Federal regulations,
CATCH policies and procedures, and professional mental health standards.

BRIEF OUTLINE OF DUTIES
Provide short-term critical case management services to approximately 12 children and
adolescents (ages 4-21) who have been identified as meeting the Tier II criteria identified by
CBH.
The services provided will include, but shall not be limited to:
● Establish contact with the member/family within 24 hours of the intake date. Establish
face to face contact within 7 days and facilitate completion of the intake packet within 30
days.
● Conduct a meeting with the family monthly within 30 days, using data collection tools, to
obtain information regarding current needs and behaviors, functional strengths of the
family, identify supports and resources available to the family, and gain an understanding
of the family objective and vision in order to complete the Plan of Care.
● Conduct a family meeting every 30 days to review the Plan of Care goals, assess for the
current family satisfaction rating, and revise the plan of care to ensure that it reflects the
current needs of the family.
● Identify behavioral health challenges and psychosocial stressors, including social
determinants, that are problematic for the member or family. Partner with the family and
treatment team to create a crisis plan to address these challenges in a way that would
serve to decrease or eliminate the risk of out of home placement.
● If a crisis is unavoidable, and the behaviors warrant a presentation to the CRC or
formalized crisis response, a crisis consultation between the FOCUS CM and the CBH
CCM must be completed within 3 days of crisis presentation or crisis incident. If a
Physician Advisor consult is needed to support, the CCM will schedule a consultation to
include the case manager, CCM, and Physician Advisor.
● Provide 24-hour crisis response. All FOCUS CM utilize the Ring Central Communication
system to receive calls from members/ families in the event of a MH/ BH emergency.
● Participate in bi-weekly checks-in with the FOCUS CM and the CBH BHL to provide a
status update and any significant clinical concerns or risks will be flagged for CCM
follow up care coordination.
● Participate in bi-weekly care coordination meetings with CBH and review clinical and
system challenges that impact members during their treatment episode. Team members
will conceptualize the context of challenges experienced and identify solutions that will
decrease or eliminate identified issues that impact treatment/care or community tenure.
● Electronic chart maintenance to ensure compliance standards requiring psychiatric,
medical, and school records compilation
● Update and maintain all case management records including telephonic progress updates
and treatment consultations with CBH approved psychiatrist/psychologist.
● Participate in interagency team meetings at home, school, and all collaborating agencies.
● Make home, school, hospital and community-based visits at a minimum of 2 times per
month or as needed.
● Other responsibilities as designated by the supervisor.

QUALIFICATIONS AND EDUCATIONS REQUIREMENTS
Bachelor’s Degree in sociology, social work, psychology, or other social science and two (2)
years experience in Intensive Case Management. Master’s Degree preferred. Working knowledge
of Crisis Intervention, the Philadelphia Behavioral Health and Juvenile System, Community
Resources (i.e.Department of Public Welfare, Educational Law, Office of Social Security and
Disabilities and Mental Health Advocacy Programs) required.

PREFERRED SKILLS
Bilingual (Spanish/English) a plus
Decision Making
Communication
Time Management
Organizational Skills
Leadership
Technical Capacity
Intermediate skills Microsoft Office
Ethical Conduct

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)

Must have an acceptable PA criminal history, FBI clearance and Child Abuse clearance done
prior to hire.

SUPERVISORY RESPONSIBILITY
No

WORK ENVIRONMENT
The position is mostly out in the community with exposure to weather conditions but at times
can also work in a professional office environment. This role routinely uses standard office
equipment such as laptop computers and smartphones. The employee works in varied
residential/commercial environments based on assigned caseload.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5
p.m. May need to be available to work on-call 24/7.

PHYSICAL DEMANDS
Must be physically able to: A) Climb stairs; B) Sit for prolonged periods of time; C) Carry heavy
documents: D) Bend and kneel; E) Valid driver’s license and access to a car and/or must be able
to use public transportation.

TRAVEL
While performing the duties of this position, the employee travels by automobile and will need a
valid driver’s license, and/or public transportation and is exposed to changing weather
conditions.

EQUAL EMPLOYMENT OPPORTUNITY
CATCH Inc. provides equal employment opportunities (EEO) to all employees and applicants
for employment without regard to race, color, religion, sex, national origin, age, disability or
genetics. In addition to federal law requirements, CATCH Inc. complies with applicable state and
local laws governing nondiscrimination in employment in every location in which the company
has facilities. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training. CATCH Inc. expressly prohibits any form of workplace harassment
based on race, color, religion, gender, sexual orientation, gender identity or expression, national
origin, age, genetic information, disability, or veteran status. Improper interference with the
ability of CATCH’s employees to perform their job duties may result in discipline up to and
including discharge.

AMERICANS WITH DISABILITIES ACT
Applicants as well as employees who are or become disabled must be able to perform the
essential job functions either unaided or with reasonable accommodation. The organization shall
determine reasonable accommodation on a case-by-case basis in accordance with applicable law.