Manager, Friends (Membership & Annual Fund)

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music.   Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.

We are seeking an experienced and detail-oriented Manager, Friends to join our dynamic team. This position plays a vital role in managing communication, event planning, fundraising, and membership efforts, ensuring our goals are met and our community stays engaged. The ideal candidate will have a strong background in development and/or membership experience, excellent interpersonal skills, and a passion for supporting the arts.

Key Responsibilities:

• Communication & Copywriting: Draft copy for monthly renewal letters, member emails, stewardship materials (including postcards, e-mails, and brochures), solicitation letters, and website content. Collaborate on End of Year and End of Fiscal Year campaigns.
• Event Planning: Plan and execute all aspects of Friends events, including 10 open working rehearsals. This includes ticket printing, program submissions, guest confirmations, vendor coordination, and post-event follow-up. Manage logistics, event staffing, and thank you notes for participants.
• Customer Service: Handle inquiries, complaints, and requests in person and over the phone. Create posting and adjustment forms for donations received by phone.
• Data Management: Run lists and extractions in Tessitura. Work with the Associate Director to develop segmentation strategies.
• Review & Approval of Materials: Review all written and designed materials for the department. Collaborate with the Associate Director to approve all emails and print materials.
• Ticketing: Oversee Friends ticketing offers and incentives. Work with Development Services to fulfill ticket requests.
• Strategic Planning: Work with the Friends team to strategize on potential new revenue sources, campaigns, and marketing initiatives. Track departmental expenses and reconcile with monthly Finance ledgers.

Special Skills Required:

• BA/BS degree
• 3-5 years of development and/or membership experience
• Strong writing, interpersonal, and multitasking skills
• High attention to detail with flexibility to adapt to changing procedures
• Tessitura experience a plus
• Ability to work some weekends and evenings, particularly during performance season

Working Conditions:

• Some evening and weekend hours are required, particularly during performance season.
• The position will require occasional physical activity to assist with event setup and staffing.