Temporary Manager, House Manager's Office

Since 1891, New York's Carnegie Hall has set the international standard for excellence in performance, presenting exceptional concerts by the world’s finest artists on its three iconic stages, from orchestral concerts, chamber music, contemporary offerings, and recitals to jazz, world, and popular music.   Complementing its performance activities, Carnegie Hall’s Weill Music Institute creates extensive music education and social impact programs that annually serve more than 800,000 people worldwide, playing a central role in fulfilling Carnegie Hall's commitment to making great music accessible to as many people as possible.

Carnegie Hall seeks a Temporary Manager. The Temporary Manager, House Manager’s Office, supports Hall Operations in the day-to-day planning and execution of performances across Carnegie Hall’s three venues. Reporting to the Associate Director of Hall Operations, this temporary position is a highly collaborative role, working closely with audiences, artists, producers, and staff. The successful candidate must be able to work a 3pm-11pm schedule, dependent on the Carnegie Hall production calendar. And must deliver an exceptional experience amidst competing demands addressing concerns, resolving conflicts, and ensuring a welcoming environment.

Responsibilities & Tasks:

· Collaborate with Front-of-House staff in maintaining schedules and preserving the articles of their collective bargaining agreements.

· Ensure teams provide courteous, helpful service and exercises common sense and good judgment in all interactions with Carnegie Hall’s staff, guests, and artists.

· Facilitate day-of event logistics for all concerts and related activity.

· Ability to lead meetings with the Head Usher, Assistant Head Usher, Captains, and Usher staff.

· Prepare and update usher payroll for submission.

· Maintain the appearance of all public spaces and liaise with appropriate departments on maintenance requests.

· Troubleshoot issues with ticket scanners, radios, assisted listening devices, and other technology associated with performances.

· Provide leadership in emergency situations.

· Provide exemplary customer service.

· Uphold health and safety protocols.

Special skills preferred:

· Previous experience working with world-class artists, producers, and union staff required.

· Demonstrated interest in performing arts, music, and/or education.

· Excellent verbal and written communication skills.

· Positive and collaborative mindset.

· Problem solver who can present solutions in a clear and concise manner.

· Highly organized individual who can prioritize tasks with competing deadlines.

· Familiarity with collective bargaining agreements.

· Experience with SharePoint, Artifax, Tessitura, Proxyclick, and DocuSign preferred.

· Familiarity with the Americans with Disabilities Act (ADA).

· Certificate of Fitness F-03: Indoor Place of Assembly Safety Personnel and CPR certification desirable.

· Willingness to work a flexible schedule which will consist of nights, weekends, and holidays. All efforts are made to ensure consecutive days off each week.

· Ability to stand for long periods.

· Ability to frequently climb stairs without a handrail.

A cover letter and resume are required for all applying for this position.

Salary Range: $35 - $40 per hour ($1,400 - $1,600 Weekly)

This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of Carnegie Hall Corp.