Company Description:

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

What You Will Accomplish

1. Provides guidance and leadership to Security Agents whenever necessary. Provides feedback about performance and may be involved in the evaluation process. Provides feedback to management on work-related issues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-day workflow. Provides subject-matter expertise to co-workers. May be assigned time-keeping authority. Provides training and coaches staff.

2. Ensures Security Agents patrol hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports. May use vehicles to patrol property.

3. Ensures Security Agents are adhering to all established security practices and procedures, including investigations, reporting, logging, and interaction with guests, law enforcement and team members.

4. Checks alarm systems, safety and fire equipment systems and closely monitors security of building doors, service areas and delivery areas.

5. Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a lead role during emergency response needs as directed by the General Manager or other management.

6. Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports. Responds to all notifications of all unusual events or circumstances, missing items, or alleged theft. Monitors, tracks, investigates, coordinates, and ships (or arranges pick up) all Lost & Founds items left by guests and team members. Continuously follows up with various departments to ensure Lost & Found policies are being upheld. Involves management with complaints and resolution of any missing items attaching appropriate incident reports. Follows up with department heads on tracking evidence of team members being noted as not turning in Lost & Found items when reported.

7. Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.

What You Will Bring

• Three or more years related security experience required.
• Hotel or resort experience preferred.
• Ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

Great If you have

• Specialized police or security training preferred.
• A current CPR, First Aid and Defibrillator certifications or willingness and ability to obtain these within 45 days of employment.
• RBS (Responsible Beverage Service) certification of willingness and ability to obtain within 30 days of employment. 

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.