General Clerk II

STS Systems Support, LLC (SSS) is seeking a General Clerk II.

Duties:

• Provide continuous services 7 days a week, 24 hours a day. Up to 150-200 calls in a 24 hour period and each call answered within 30 seconds of initial ring.
• Initiate Demand Maintenance Orders (DMO) requests received in writing, hand delivered or via email, or over the phone on the same day received.
• Use the correct facility codes when processing DMO requests.
• Follow guidelines when determining the priority of DMO requests.
• Correctly determine if a request falls under the Repair and Utilities (R&U) program and not enter these requests in the system. Ensure all R&U work is referred back to the requestor.
• Dispatch all priority one DMOs within ten minutes of receipt and priority two and three DMOs shall be printed to shops within 1 hour of receipt.
• Reject incomplete or inaccurate DMO requests if attempts to correct or resolve the inaccuracies are unsuccessful.
• Review Labor and Equipment (L&E) forms submitted by DPW personnel daily and input the information as recorded into the government system. 

Qualifications:

• High School diploma or equivalent.
• 2 years of referral/help desk experience.
• Proficiency with Microsoft Office Suite.
• Excellent communications skills.
• Must have adequate typing skills.
• Must be able to operate an iPhone for dispatching.
• Must possess a valid state driver’s license.
• Must be able to possess a favorable National Agency Check with Inquiry (NACI).

Hourly Rate: $15.00-$17.00

SSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. 
 
SSS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.