Customer Service Support Technician II

Vista Defense Technologies, LLC (VDT) is seeking a Customer Service Support Technician for our mission at Naval Hospital in Jacksonville, FL. The ideal candidate must be able to perform the tasks listed below (but are not limited to the tasks listed below).

Responsibilities:

• Respond to trouble tickets to resolve user problems.
• Under general supervision, provide technical software, hardware and network problem resolution to all District computer users by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment.
• Clearly communicate technical solutions in a user-friendly, professional manner.
• Provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians.
• Conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

Additional responsibilities include:

• Provide personal computer support, problem analysis, and hardware/software installation and configuration.
• Provide phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard Windows desktop applications, and network connectivity.
• Provide support to include configuration of systems, communications devices, and peripheral equipment.
• Correct and restore user PC workstations to operational status.
• Provide desk-side training and technical
• Service NOW work order system

Requirements:

• Mandatory requirements: Secret clearance and CompTIA Security +
• Must have experience with Windows 11 operating system.
• Experience with Windows 11 and Active Directory Structure
• Capable of adding and removing workstations to the domain
• Experience with imaging workstations, notebooks and tablets
• Working knowledge of SMS or other remote tools, active directory

Vista Defense Technologies, LLC (VDT) offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement. 

VDT is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638.