Engineer, Cyber Security - Journeyman

Eagle Integrated Services, LLC (EIS) is seeking an Information Technology Administrator for a new project at Los Angeles Air Force Base.  

We are seeking a Cybersecurity Engineer – Journeyman to help support the efforts at LAAFB in the disciplines as listed, but not limited to, below:

Duties and Responsibilities:

• Complete Work Orders for all work and customer inquiries, and address, update, escalate, and/or resolve all Work Orders submitted to the Support Center Ticketing and Det 1 SharePoint System
• Typical workload for Work Orders include:
  • Diagnosing and resolving problems in response to customer reported incidents.
  • Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
  • Developing and maintaining problem tracking and resolution databases.
  • Installing, moving, configuring, troubleshooting, and maintaining customer hardware and software.
  • Developing and managing customer service performance requirements.
  • Developing customer support policies, procedures, and standards.
  • Providing customer training.
  • Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
  • Processing of user account forms (2875) for all systems.
• Oversee all Information (IT) projects at the direction of Det-1 Enterprise Cybersecurity and coordinate all efforts for the IT Support Center
• Manage software licenses in accordance with AFMAN 17-1203 section 3.4.2.8
• Provide assistance to users experiencing issues with Software, Cybersecurity, Network Access, and other SSC Enterprise related computer problems and inquiries.
  • Provide a Monthly Cyber Incident Report
  • Manage COMPUSEC administrative processes in accordance with AFMAN 17-1301, Section 2.11
  • Follow the reporting process matrix when cybersecurity incidents occur
  • Work with SSC Enterprise Cybersecurity to make updates to the Continuity Guide and report updates
  • Manage permissions and access to LiveLink libraries
  • Manage permissions and access to SharePoint sites
• Ensure that organizational assets are used in the most efficient manner
  • Manage all internal SZI government information technology property and SSC laptop equipment

Minimum Qualifications:

• Secret clearance with the ability to obtain a Top-Secret clearance if required
• Successfully complete:
  • National Agency Check or secret security clearance
  • DD Form 2875, System Authorization Access Request
  • AF Form 4394, AF User Agreement Statement
• Completed annual training in myLearning:
  • Cyber Awareness Challenge
  • Controlled Unclassified Information Training
  • Operations Security Awareness Training
  • DOD Mobile Device Training
  • Derivative Classification Training
  • Telephone Control Officer (TCO) Training
  • Accountable Property Custodian Training
  • Unit Software License Management Training
• DOD Information Assurance Technical level II certifications
  • IAW latest DoD Directive 8140 Cyberspace Workspace Management and DoD 8570.01-M Information Assurance Workforce Improvement Program and meet the latest cyber security requirements