Clinical Liaison

Join, stay, and grow with Benchmark. Connect with your calling.

We are looking for a Clinical Liaison to join our team! As part of the Benchmark skilled nursing team, your role will be to provide hands-on sales expertise to the community by generating qualified professional referrals, functioning as an account manager for major professional referral sources.  If you would enjoy working as a sales, marketing and clinical specialist, and want to make a difference in peoples’ lives, then this opportunity is made for you!

Responsibilities 

• Present the company and self in a positive and professional manner to residents, families, professional referral sources and other Benchmark associates.
• Make formal public presentations to residents, families, professional referral sources and other Benchmark associates on an as-need basis.
• Manage within the community budget, develop and/or produce reports on a routine or ad hoc basis. 
• Conduct admission assessments for residents who are on a medical leave or who are receiving rehabilitation services at an alternate site
• Conduct tours with professionals, prospective residents and their families, and close new sales.
• Work collaboratively with department heads to emphasize the team’s role in sales for the community.
• Identify and develop professional referral sources 
• Maintain or grow occupancy to maximum levels 
• Ensures that the building shows a positive first impression and that model apartments are well appointed, clean, and neat. 
• Work with Administrator and Plant Operations Director to resolve any community presentation issues
• Analyze the strengths and weaknesses of the community compared to competitors and develop appropriate action steps to effectively sell against the competition 
• Proactively identify and pursue publicity opportunities 
• Conduct professional outreach for lead generating purposes 
• Gather competitive market analysis data and maintain a detailed competitor comparative analysis (including rates, apartment sizes, services, and amenities)

Requirements

• Ability to build rapport, trust, and to communicate effectively are essential.

• Ability to be flexible and work in an environment that promotes teamwork and collaboration.
• Excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population.

• Ability to maintain a high level of confidentiality regarding residents, employees, staff and the community.

• Demonstrated ability to set priorities, complete assignments in a timely manner while managing multiple duties and responsibilities.

• Demonstrated ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.

Education/Experience/Licensure/Certification:

• RN or LPN preferred.  Previous experience in selling to professional referral sources is essential.  Previous experience working with seniors and /or disabled is highly desirable.  Prior experience in sales training is highly desirable.
•  Valid Driver’s license required.

As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following: 

• 8 holidays & 2 floating holidays
• Discounted Meal Program
• Paid Training & Company-provided Uniforms
• Associate Referral Bonus Program
• Physical & Mental Health Wellness Programs
• 401k Retirement Plan with Company Match*
• Medical, Vision & Dental Benefits*
• Tuition Reimbursement Program*
• Vacation and Health & Wellness Paid Time Off*