Area Operations Manager - Affordable Multifamily Housing

Area Operations Manager, Belt Atlantic - Richmond, VA

The Area Operations Manager provides operations and administrative leadership to work on projects related to rent increases, occupancy, rent collection, and recertifications at properties in an assigned area as well as leading activities to ensure budget expectations are met, facilities management practices are followed, and day-to-day management of site-level staff is handled in accordance with Beacon Communities standards.

Supervision Received: Reports to Regional Vice President, Regional Property Manager, or Regional Management Director.
Supervision Exercised: May supervise site-level staff when staffing vacancies exist, as needed.
FLSA status: Exempt

Essential Functions of the Position
(Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class).

• Examines site or area practices to ensure occupancy levels are at budget or better, where possible, including the review and processing of special claims, where applicable.
• Examines, reviews, and ensures that rents allowed under applicable regulatory programs are being achieved, including overseeing, or directly managing the successful completion of rent increases and ledger reconciliations.
• Review and lead efforts to ensure property budgets are followed and achieved, where possible.
• Review and lead efforts to ensure that property expenses are effectively managed to adhere to budgeted guidelines.
• Examines and reviews efforts to ensure that Net Operating Income is achieved and exceeded, where possible.
• When vacancies exist, manages of site level staff in accordance with expectations of ownership and leadership in accordance with Beacon’s policies, practices, procedures, and values.
• Examines, reviews, and ensures applicable rent collection procedures are followed, and benchmarks are achieved. This includes adherence with Beacon’s Housing Stabilization Plan, along with other activities such as direct involvement in bad debt processing, rent collection reporting, resident notices, and outreach, securing rent repayment agreements, rental assistance applications, and other legal-related matters.
• Understands and effectively uses property management, accounting, and personnel-related software, including instructing staff on proper usage, as necessary.
• When applicable, ensures that resident concerns are appropriately addressed in a timely manner.
• Review and support efforts to ensure that regulatory compliance requirements are being reasonably followed in accordance with state, local, and federal requirements.
• Completes special projects assigned by supervisor, which could include audit preparation for state, local, or agency required file audits, rent reconciliation projects, assistance with due diligence for a property acquisition, or backfilling a vacant role at a site level position,
• Fosters a positive, active, and collaborative relationship with residents, communities, and associated
• agencies. Works patiently, professionally, and cooperatively with residents and staff. Preserves and respects resident and applicant confidentiality.

Minimum Qualifications

Education and Experience: High school diploma or G.E.D. required. Associate degree or equivalent experience (business management, operations, communications, and administrative support) preferred. 4-6 years of Previous housing or property management experience preferred.

Qualifications, Abilities, and Skills: Proficient with Microsoft Office, Excel and Yardi system. Able to interpret and understand information generated from property management software reports. Exceptional interpersonal and personal organization skills required. Ability to work independently with minimum supervision. Ability to work in situations requiring time sensitive deadlines. Experience with financial reporting and metrics. Working knowledge of applicable local and federal housing laws.

Beacon Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Area Management Specialist Functional Job Competencies required: Job Knowledge, Communication, Computer Skills, Personal Organization Skills, Interpersonal Skills.

Travel Requirements: This position is eligible for a hybrid or remote schedule as determined by supervisor and work assignments. Travel may also be required to attend meetings and training seminars.

BCTA

Benefits Offered:

At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.

As a regular, full time employee at Beacon you can expect:

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance.With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

Company Overview: 
 

Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing. 

At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.

Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.