Roving Occupancy Specialist - Eastern, MA

Roving Occupancy Specialist, Eastern Massachusetts - Beverly, MA

The Roving Occupancy Specialist supports properties in meeting occupancy goals and certification requirements across the portfolio; interacts directly with prospective and current residents to achieve maximum occupancy and compliance with various HUD and LIHTC certification/recertification requirements; serves as a subject matter expert on all occupancy and compliance requirements; and helps troubleshoot occupancy and certification problems, as requested. 

This role in particular will support multiple Beacon properties as assigned throughout our Eastern Massachusetts portfolio. The first assignment is anticipated to be Beverly Village in Beverly, MA, which is a new construction project in a lease-up

Essential Job Accountabilities

• Processes income certifications/recertifications utilizing Yardi system and adhering to Beacon’s AR/IR Procedures.
• Coordinates leasing including intakes, interviews, processing, preparation, and distribution of applications. 
• Coordinates and maintains waiting list. 
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move‐ins or new properties.
• Works professionally and cooperatively with residents and staff to provide high quality customer service.
• Provides instruction and guidance to residents during recertification process.
• Promotes a positive, active, and collaborative relationship with residents, communities and associated agencies. Enforces and adheres to company policies, rules and regulations.
• Always maintains privacy and confidentiality of resident and company information.
• Assists property staff with troubleshooting occupancy and certification problems as requested.
• Recommends action plans for problem resolution.
• Serves as subject matter expert and resource on occupancy and related compliance requirements/regulations.
• Provides training, coaching, and mentoring as requested to facilitate development of property site staff as needed.
• Quality Assurance audits and follow up, special projects, and reporting.
• Completes special projects assigned by manager.
• Provides training, coaching, and mentoring to site Occupancy Specialists as requested. 

Minimum Qualifications

Education and Certifications: Associates degree or equivalent experience required. Certified Occupancy Specialist (COS) designation required. Minimum two years of tax credit experience. C3P or equivalent designation. Requires professional knowledge of government subsidy regulations and COS expertise gained through experience and education.

Qualifications, Abilities and Skills:
Basic math proficiency required. Proficient with Microsoft Office, Excel and Yardi system. Exceptional personal organization skills required. Ability to work independently with minimum supervision. Ability to work in stressful situations requiring time sensitive deadlines. Interpersonal skills required.

Beacon Core Competencies required for all positions:  Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Roving COS Functional Job Competencies required:  Job Knowledge, Work Quality, Personal Organization, Productivity, Computer Skills.

Travel requirements:  Weekly travel to sites required. Travel also required to attend meetings and training seminars.  On site daily or a hybrid combination of onsite and remote, depending on site portfolio.

Supervision Received: Reports to Regional Vice President or Regional Property Manager, per Assignment

Benefits Offered:

At the core of Beacon Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.

As a regular, full time employee at Beacon you can expect:

• Health & Wellness Benefits. We offer plans for quality medical, dental, and vision coverage to all employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options are also available.
• Work-Life Balance. On top of offering 13 paid holidays per year, we have an attractive paid time off policy that includes vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning. We offer a 401k program with a company match.
• 100% Company-Paid Life Insurance.With affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP),Childcare & Eldercare Support, Career Development and Advancement Opportunities… and more!

Company Overview: 
 

Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing. Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing. 

At Beacon, we strive to make a difference in our residents’ lives. We build outstanding communities that make enduring contributions to the vitality of our cities and towns. We create communities that serve a diverse cross section of our society. Our communities are healthy and vibrant. Why? Because they are planned with care, consideration, and compassion.

Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates. We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class. All qualified applicants are encouraged to apply. Beacon Communities LLC participates in the E-Verify program.