Operations Manager - DS Day Services - City Square Employment Supports (CSES)

Mission Statement

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary: 

Your position as Operations Manager supports this mission through providing all aspects of administrative management of the Division's program services.

This is a non-exempt position.

Essential Functions of Position:

Clinical and Rehabilitation Skills

• Protects the rights and dignity of the individuals we support.

• Safeguards the confidentiality of those supported by the programs.

• Completes other duties and projects as assigned by the Director.

• Provides effective crisis prevention and intervention.

Administrative and Operations Responsibilities:

• Monitors program expenditures within the contracted budget.

• Ensures that contact with customers and outside agencies is provided in a professional manner on an ongoing basis.

• Maintains a positive and professional relationship with the program’s neighbors, community members, involved family members, colleagues and funding sources.

• Completes consumer payroll as necessary including; printing weekly, monthly and quarterly payroll reports.

• Completes monthly consumer billing 

• Maintains accounts receivable procedures for production customers and invoicing for all contracted jobs.

• Submits requests for payment of all bills to the Bay Cove accounting department.

• Records and deposits payments received and requests postage meter checks as necessary.

• Submits weekly staff time sheets to payroll department and prints up new staff time sheets weekly. 

• Maintains monthly attendance sheets for programs.

• Coordinates the repair of the postage machine, photocopier and other program equipment.

• Orders office and program supplies as needed.

• Insures that interoffice mail is delivered daily to other departments.

• Oversees the distribution of petty cash for the programs and weekly reconciliation of petty cash.

• Ensures that agency and regulatory standards are met and maintained, including agency QA audits

• Assumes responsibility for keeping driver’s license current.

• Maintains a safe driving record.

• Assumes responsibility for the basic care of the agency vehicles.

• Maintains the agency vehicle log accurately.

• Follows and implements all program safety procedures.

Requirements for the position

Professional Characteristics:

• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members.

• Demonstrated supervisory and management experience.

• Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.

• Ability to work as an effective change agent.

• Professional documentation and communication skills, as well as demonstrated organizational skills.

• Ability to negotiate and resolve differences.

• Ability to function under pressure in a fast-paced human service environment.

• Ability to be flexible, open and responsive to ongoing industry changes.

• Ability to articulate and communicate Bay Cove missions and strategic direction in a consistent and enthusiastic manner to departmental staff.

• Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities. 

Personal Characteristics:

• Ability to assist people with mobility impairments as needed.

• Ability to lift 30 pounds.

Other Qualifications:

• Current United States driver’s license.

• An acceptable CORI (criminal record assessment).

• BA in business or other related field preferred.

• Three years’ experience in accounts payable/business administration, experience in office management preferred.

• Computer literate in Microsoft Word, Microsoft Excel and QuickBooks and Access.

• Attends required orientation and training, including inservice training, conferences and seminars within the indicated timelines and achieves satisfactory competency.

Mission Traits

• Protects the rights and dignity of the individuals we support.

• Safeguards the confidentiality of those supported by the programs.