Facilities Maintenance - 440 Maintenance Operator 2

At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices.

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Job Overview:

The Maintenance Dispatcher is a critical role responsible for managing incoming maintenance requests, coordinating

with maintenance personnel, and ensuring timely resolution of issues. As the primary point of contact for B&H

employees, the Dispatcher must maintain constant coverage during business hours to provide uninterrupted

support.

Essential Responsibilities:

· Provide continuous coverage: Maintain a constant presence at the maintenance hotline during business

hours to ensure timely response to employee requests.

· Receive and prioritize requests: Handle emergency and non-emergency maintenance requests via phone

and email, prioritizing based on urgency and impact.

· Dispatch maintenance personnel: Assign maintenance technicians to appropriate locations using radio,

phone, or computer.

· Manage work orders: Create, track, and update work orders within the Fiix/Jira ticketing system.

· Communicate with employees: Provide regular updates on work order progress and ensure customer

satisfaction.

· Coordinate with external service providers: Manage relationships with outside vendors for plumbing,

electrical, HVAC, and other services.

· Support administrative tasks: Assist with timekeeping, scheduling, and report generation.

· Manage documentation: Maintain organized records of maintenance requests and resolutions.

· Escalate emergency requests: Immediately escalate critical issues to management, clearly

communicating the situation and impacted departments.

Additional Responsibilities:

· Perform other duties as assigned by the Director or Senior Manager.

Specific Knowledge, Skills and Abilities:

· Excellent verbal and written communication skills.

· Strong interpersonal and customer service skills.

· Proficiency in Microsoft Office Suite and ability to learn new software applications.

· Strong organizational and time management skills with the ability to multitask.

· Attention to detail and accuracy.

· Ability to handle high-pressure situations and make sound decisions.

Preferred Education, Experience and Licenses:

· High school diploma or equivalent.

· Experience in dispatching or logistics.

· Customer service experience.

· Previous office or administrative experience.

We are an Equal Opportunity Employer.  All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.   If you believe you require such assistance to complete this form or to participate in an interview, please let us know.