DevOps Technical Lead

POSITION TITLE: DevOps Technical Lead
REPORTS TO: Director of Tech Ops
LOCATION: Costa Rica
PAY GRADE: Salary

DevOps Technical Lead

Our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.  

Backcountry is seeking a highly motivated and experienced DevOps Technical Lead to join our team. As a DevOps Technical Lead, you will be responsible for the deployment, automation, and maintenance of our ecommerce platform. You will work closely with our security, network, SRE and development teams to ensure that our website runs smoothly and efficiently, while also ensuring the security and scalability of our infrastructure

This role is challenging – above and beyond the day-to-day responsibilities, you’ll have a big role within a fast-paced team.

This position will report into the Director of Tech Ops

What you get to do every day:

• Architect, develop, and maintain the automation and deployment processes for our ecommerce platform.
• Collaborate with Security, Infrastructure, SRE and Development teams to implement new platform features and ensure their successful deployment and adoption.
• Monitor and troubleshoot issues with infrastructure, including performance, security, and scalability.
• Architect, implement and manage cloud-based services such as AWS, GCP and Azure.
• Design and implement disaster recovery and backup solutions.
• Define and maintain platform standardization, procedures, and documentation.
• Stay up to date with the latest trends and technologies in DevOps and cloud computing.
• Lead DevOps Engineers providing mentorship and sharing engineering experience.

 What you bring to the role:

• Bachelor’s degree in computer science or a related field.
• 5+ years of experience in DevOps or a related field.
• Strong experience with cloud-based services (Preferably GCP, AWS or Azure).
• Strong experience running Kubernetes as a service (GKE, EKS, AKS).
• Strong experience with managing Kubernetes clusters using GitOps patterns with ArgoCD, FluxCD, or similar tools.
• Strong experience with infrastructure automation and deployment tools such as Terraform, Ansible, Docker, Jenkins, GitHub, GitHub Actions or similar tools.
• Strong experience with monitoring and troubleshooting tools such as Grafana, Nagios, ELK, OpenTelemetry, Prometheus or similar tools.
• Desirable experience with Anthos/Istio Service Mesh or similar tools.
• Desirable experience with Cloud Native Computing Foundation (CNCF) projects, Kubernetes Operators and Multi-Cluster fleets a plus.
• Strong knowledge of Linux systems administration.
• Excellent communication and teamwork skills.
• Strong problem-solving skills and attention to detail.

What our interview process looks like:

Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better:

• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us!
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently.
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal.
• ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about.