MotoSport Roanoke Customer Service Specialist

SUMMARY:  

The MotoSport Roanoke Dealership Customer Service Specialist plays a crucial role in ensuring customer satisfaction and dealership efficiency. This role involves proactive communication with customers, follow-up on leads, assisting with social media, and maintaining accurate records. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for powersports. 

RESPONSIBILITIES: 

• Thank You Follow-Up Calls: Make 2–3 day follow-up calls to customers to ensure satisfaction, confirm appointments, and address any concerns 
• Lead Follow-Up: Follow up on leads to set appointments after 7-10 days of initial contact, addressing any questions or concerns and setting appointments for sales opportunities 
• Post-Sale and Service Follow-Up: Call customers after a sale or service appointment to ensure satisfaction, inform them about incoming surveys, and stress the importance of a perfect survey 
• Social Media Assistance: Help with creating and posting content on Facebook and Instagram to promote dealership events and products 
• Inventory Management: Assist with entering inventory and perform audits to verify accuracy in Lightspeed, website, and cycle trader 
• Sales Support: Maintain a sales license and complete manufacturer training to back up sales staff when needed. 
• Back-Up Finance & Insurance Department: Cover finance and insurance duties when needed, including processing DMV and warranty registrations 

QUALIFICATIONS: 

• High school diploma or equivalent 
• Previous customer service experience, preferably in a dealership setting 
• Strong communication and interpersonal skills 
• Ability to multitask and prioritize in a fast-paced environment 
• Knowledge of powersports vehicles and equipment preferred 

PHYSICAL DEMANDS, VISUAL ACUITY & WORKING ENVIRONMENT: 

• The noise level in the work environment is occasionally loud 
• Ability to lift up to 50 lbs. 
• May be required to push and/or balance a 600 lb.+ recreational vehicle 
• Ability to use keyboard and computer for extended length of time 
• The ability to spend majority of day on your feet 

Working Conditions: The Customer Service Specialist may potentially be exposed to: 

• Battery acid 
• Gasoline 
• Chemical cleaning materials, or 
• Other toxic materials commonly found in a motor vehicle place of business 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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