Commercial Service Specialist

We are seeking a Commercial Service Specialist in Cincinnati to perform semi-skilled and skilled work in the operation, maintenance, and repair of heating, ventilation, and air conditioning systems. The Commercial Service Specialist provides exceptional customer service and educates customers regarding technical and investment decisions by providing multiple options and solutions while making service calls in customer’s homes. 

 
Responsibilities:

• Service, repair, and/or propose replacement of gas furnaces, air conditioners, heat pumps, electric furnaces, packaged terminal units, ductless split systems, humidification and dehumidification equipment, electronic air cleaners and air purification systems, residential control systems to include evolution and zoning systems. 
• Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly. 
• Test each system after service/repair is complete to ensure the system is functioning properly. 
• Perform proper inspection of customer system to prevent future issues. 
• Explain each service and repair performed to customers. 
• Assess systems and assist the customer in making a buying decision through detailed education of current system needs as well as a thorough cost/benefit analysis of purchasing a new system. 
• Debrief service call with dispatch after each service call. 
• Turn in all parts receipts, packing slips, contracts, and invoices daily. 
• Maintains company vehicle, ensuring cleanliness and organization, both inside and out. 
• Participate in ALL company sponsored training classes. 
• Assist in mentoring and training maintenance technicians. 

Qualifications:  

• GED or High School Diploma. 
• Minimum of 2 years of verifiable experience as a Commercial Service Specialist in a residential service and maintenance operation. 
• Knowledge of the fundamental of operational functionality of residential heating, air conditioning, and ventilation equipment. 
• Solid communication and customer service skills. 
• Must have appropriate trade tools. 
• NATE Certification in two specialties. 
• EPA Certification. 
• Valid driver’s license and a clean driving record. 
• Ability to pass a background check and drug screen.