Seller Success Specialist

Seller Success Specialist - Plano, TX (Hybrid)

Position Summary: 
The Seller Success Specialist works directly with property sellers, providing exceptional support and guidance to facilitate successful sales through the Auction.com platform. The ideal candidate is a sales-driven professional with outstanding customer service skills, a proactive mindset, and the ability to find tailored solutions that deliver optimal results for our customers. 

Key Responsibilities: 

Sales and Lead Management 

• Handle all inbound and outbound leads, ensuring timely and effective follow-up. 

• Conduct outbound calls to prospective and existing customers to promote and sell services. 

• Nurture a pipeline of potential sellers, addressing varying levels of interest. 

• Manage and convert leads to set listing appointments.

Customer Relationship Building 

• Build strong, trust-based relationships with sellers and real estate agents from diverse backgrounds and situations. 

• Provide consultative sales support, tailoring solutions to each seller’s unique needs. 

• Effectively communicate complex processes and information to sellers of all knowledge levels. 

• Adapt communication styles, including showing empathy, to align with the seller's unique circumstances, such as those in default or financial distress. 

Customer Experience and Problem-Solving 

• Respond to customer inquiries, resolve complaints, and address issues to ensure satisfaction. 

• Problem-solve concerns raised by sellers and listing agents while answering any questions. 

• Provide professional and empathetic support to deliver outstanding customer experience. 

Collaboration and Reporting 

• Document insights and share learnings regularly with the team and leadership. 

• Contribute actively to team initiatives, shared goals, and continuous improvement efforts. 

• Mentor and support peers through constructive feedback and guidance. 

Other Responsibilities 

• Attend staff meetings to gain insight into sales trends and market dynamics. 

• Follow up on cancellations and no-shows to re-engage potential customers. 

• Promote and sell additional services when applicable to enhance seller outcomes. 

Knowledge, Skills, and Abilities: 

• Strong sales aptitude with a focus on consultative selling. 

• Exceptional customer service skills and a solutions-oriented approach. 

• Excellent communication skills, both verbal and written. 

• Ability to build rapport with customers from various backgrounds. 

• Reliable, resourceful, and open to innovation and new strategies. 

• Proficient in managing multiple tasks and prioritizing effectively. 

• Prior experience in real estate, sales, or a related field is a plus. 

Qualifications/Requirements: 

• BA/BS Degree or equivalent work experience, preferably in sales or marketing. 

• 3-5 years minimum in sales environment, preferably outbound calls
• Experience with auctions or real estate transactions. 

• Ability to handle the pressure of working with a high volume of the general public. 

• As a condition of employment, the employee must complete a background investigation by all federal, state, and local laws.  
    

What's in it for you:

Competitive pay, professional experience for your resume, regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer PTO and comprehensive benefit offerings.

To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.

Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law. 

To review our California Personnel Privacy Statement and Notice at Collection, please click here.  

*Specific compensation for the role may vary depending on several factors, including but not limited to a candidate’s qualifications, skills, competencies, experience, and location. Auction.com offers a competitive total compensation package in addition to base salary or wage, such as a 401k match, annual incentive program, healthcare coverage, and a broad range of other benefits for eligible roles. Learn more at https://www.auction.com/lp/careers/