Private Seller Concierge

Private Seller Concierge works directly with property sellers, providing support and assistance in selling through the Auction.com platform. The ideal candidate is sales-oriented with exceptional customer service skills. Candidates must be reliable, resourceful, open to new ideas, and capable of finding solutions to support the customer's best-selling outcomes.

Responsibilities/Duties:

• Handle all inbound and outbound leads and conduct follow-up calls.
• Make outbound calls to prospective and existing customers to promote and sell services
• Discuss our program options for real estate, marketing and sales with sellers, and overcome objections
• Build relationships with sellers and real estate agents from initial contact through successful transactions and beyond.
• Cultivate a trusting relationship that provides value to the seller and identifies positive sale outcomes.
• Provide consultative sales support to deliver the best customer experience.
• Set up appointments with prospective sellers and follow up on appointment outcomes.
• Maintain excellent relationships with sellers via phone and email.
• Manage a pipeline of sellers at various stages of the selling process.
• Ensure each listing has accurate property photos and details, and review for correctness.
• Document learnings and regularly share insights with the team and leaders; actively contribute to team initiatives and shared goals; support teammates through peer mentorship and feedback.
• Respond to complaints and resolve issues to ensure customer satisfaction and preserve the company's reputation.
• Attend regular staff meetings to understand micro and macro sales economics.
• Create and issue routine reports to ensure providers are meeting process-level SLAs.

Knowledge, Skills, and Abilities:

• Excellent presentation and customer-centric skills.
• Effective written and oral communication and interpersonal skills, with the ability to interact professionally with all levels of personnel and customers.
• Knowledge of market research, sales, and negotiating principles.
• Proficiency in MS Office and Salesforce CRM.
• Ability to work under tight deadlines and stressful conditions while maintaining professionalism.
• Real Estate knowledge and the ability to understand and communicate market trends.
• Strong organization and time-management skills.
• Must be able to collaborate with internal departments and stakeholders.

Qualifications/Requirements:

• BA/BS Degree or equivalent work experience, preferably in sales or marketing.
• Licensed Real Estate Professional preferred, with option to obtain license concurrent with employment
• Experience with auctions or real estate transactions.
• Basic understanding of foreclosure real estate.
• Auction experience is preferred.
• Ability to handle the pressure of working with a high volume of the general public.
• Completion of a background investigation in compliance with all federal, state, and local laws.
• Availability for work schedules Monday – Friday, and Saturdays (8:30 am to 9 pm EST Mon-Fri., 9 am to 1 pm EST on Saturdays).