Field Service Engineer (Remote Chicago)
Quest Medical, Inc., One Allentown Parkway, Allen, Texas, United States of America
Req #56
Tuesday, November 12, 2024
As a part of the team, you will be contributing to each of our core beliefs: Empowerment, Innovation, Speed & Purpose, Teamwork & Collaboration, Growth, and Fun. You will be empowered to ensure we are producing high quality products that meet the standards of our regulatory bodies and our customers.
Quest Medical, Inc. is a US based manufacturer that develops and manufactures sterile medical devices for a variety of medical markets. Those markets include cardiac surgery, ophthalmic surgery, oncology, IV fluid, and anesthesia delivery. Our company culture is very diverse and the average tenure for our employee population is 7+ years. If you are looking for a stable and successful company where your voice will be heard, Quest is the place to be.
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Position:
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Field Service Engineer
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Department:
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Reports To:
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Service Operations Manager
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FLSA Status:
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JD Number:
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JD523-006
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Revision:
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A
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Summary:
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Perform customer support activities at the customer site, involving preventive maintenance and repair of the Quest Medical instrumentation.
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General Duties and Responsibilities:
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- Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.
- Isolate instrument malfunctions and take corrective action in the form of repair.
- Ensure all customer and Service instruments are in good working order.
- Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
- Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
- Travel 100% of the time.
- Provide feedback on improved methodologies for repair and maintenance tasks.
- Prepare detailed service reports, including work performed, parts used, and solutions implemented.
- Maintain accurate records of installations, repairs, and maintenance activities.
- Provide feedback to engineering teams on product performance and potential improvements.
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Qualifications:
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- One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
- Ability to manage financial responsibilities.
- Ability to travel for extended periods.
- Candidates must reside within a reasonable commuting distance to a major airport to facilitate frequent travel.
- Ability to work in a teamwork setting and as an individual contributor.
- Experience in dealing with internal and external customers.
- Computer skills using Microsoft Word, Excel, and the ability to work remotely.
- Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
- Ability to lift up to 65 lbs.
- Preferred: ESD Experience
- Preferred: Soldering experience
- Preferred: FDA/ISO Regulated environment experience
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Notables / Benefits:
- Summer hours available
- Mid-size company with great company culture that is well diverse
- Have a voice in the company
- Average tenure for employee population is 7+ years
- 401k with employee matching available
- Paid vacation and other excellent benefits
An Equal Opportunity Employer