Client Support - Rotational Support Associate
The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.
Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.
As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.
With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.
Candor. Boldness. Safety. Teamwork.
Job Description Summary
Basic Purpose
A Rotational Support Associate will spend most of their time supporting internal and external customers /clients and will learn how to perform the following duties: data entry, call center representative, customer service representative, billing representative, scheduling coordinator, and other administrative roles/duties as requested. Rotational Support Associates will develop an understanding of the Company’s systems and processes, as well as gain knowledge of the elevator inspection industry.
Scope
As a Rotational Support Associate, you will be doing data entry. You will also support individuals and teams on projects on a as needed basis.
Reporting and Working Relationships
Rotational Support Specialist report to the Office Manager for the area.
Primary Responsibilities (100%)
Data Entry
- Enter information into company and government databases
- Communicate with field employees to ensure accurate information is entered
Call Center Representative
- Answer inbound calls and route to appropriate personnel, as needed.
- Identify and escalate priority issues.
- Provide follow-up communication where necessary.
- Assist with other basic office duties: processing mail, assisting visitors, answering questions when possible.
Customer Service Representative
- Answer client questions, generate work orders, and send proposals.
- Serve as the “go to” person for clients and inspectors within an assigned area or region.
- Generate proposals for clients who are due for an inspection that are not existing contract clients.
- Generate work orders for contract clients.
- Assist in answering inbound phone calls.
- Assist in making collection calls, when needed.
Billing Representative
- Create and issue invoices to clients, ensuring accuracy and timely billing.
- Classify, record, and summarize numerical, financial, and demographic client data in company file database.
- Assist inspectors with questions related to billing of work performed.
Scheduling Coordinator
- Communicate and collaborate with inspectors, maintenance companies, CSRs, billers, etc. to ensure inspection needs are handled in a timely manner.
- Utilize NetSuite to monitor dashboards, log customer interactions, and update work orders to ensure customers are serviced as expected.
**Additional duties and responsibilities, as assigned.
Work Environment/Physical Demands
This position operates in a professional office environment.
Travel
Minimal travel required. This may include visits to regional offices, company-required functions, and visiting potential acquisitions as necessary.
Qualifications
- High school diploma or equivalent
- Some Customer Service experience preferred
- Basic computer skills and knowledge of Microsoft programs
- Must be able to draft and comprehend memos, letters, other correspondence and share information in one-on-one and group situations
- Working knowledge of office equipment such as postage machine, FedEx and UPS, phone systems, copier, etc.
Competencies
- Initiative
- Ethics
- Business Acumen
- Time Management
- Organization
- Communication
- Customer Service
- Attention to Detail
DISCLAIMER:This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
ATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-441-3997 or by sending an email to hr@atis.com. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other details
- Job Family General Administration
- Pay Type Salary
- Employment Indicator Regular
- St. Louis, MO, USA